Relationship Manager - Retail

Key Result Areas Position Relationship Officer - MFI S NO DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR 1162352 1 Ensure achievement of collections target set for allocated centres 50 of regular Collections as per annexure 1 2 Ensure achievement of new members through AOC 20 of Achievement as per annexure 2 3 Achieving the set targets for Cross Sell products 10 of Cross Sell Penetration Achievement RD APY Collections as per annexure 3 4 Member Retention 10 of Achievement as per annexure 4 5 Self Development 5 Annexure 5 6 Process Orientaition 5 Annexure 6 Annexure - 1 Performance Rating Repayment to be achieved 5 Excellent 100 repayment achieved by end of every month during the review period 4 Very Good 99 81-100 repayment achieved by end of every month during the review period 3 Good 99 51-99 80 repayment achieved by end of every month during the review period 2 Adequate 99 31-99 50 repayment achieved by end of every month during the review period 1 Far below the expectation Annexure - 2 Scoring method 5 Outstanding 4 Excellent 3 Very Good 2 Good 1 Adequate of AOC Target 120 of AOC Target 111 -120 of AOC Target 100 - 110 of AOC Target 90 -99 of AOC Target Annexure - 3 Scoring method 5 Outstanding 4 Excellent 3 Very Good 2 Good 1 Adequate of Achievement 120 of Cross Sell Target 111 -120 of Cross Sell Target 100 - 110 of Cross Sell Target 90 -99 of Cross Sell Target Annexure - 4 Scoring method 5 Outstanding 4 Excellent 3 Very Good 2 Good 1 Adequate of Achievement 120 111 -120 100 - 110 90 -99 Annexure - 5 Scoring method 5 Outstanding 4 Excellent 3 Very Good 2 Good 1 Adequate Average Mandays of Training per Team Member 3 2 5-2 99 2-2 49 1-1 99 Annexure - 6 Scoring method 5 Outstanding 4 Excellent 3 Very Good 2 Good 1 Adequate Audit Score 95 91 - 95 81-90 71-80 .