Relationship Manager-New Car & Used Car

Responsible for acquiring new customers for Dealership business with a detail understanding of Credit assessment, providing end to end solutions to clients Establish close connect with the existing customers through mailers and phone calls, share insights on the fluctuations in interest rates and various product offeringsEmpanelment of new Dealers, DSA and DST in the market Generate new sales leads for Dealership business customers through referrals from existing clients & promotional activitiesCross Sell Conduct policy training for internal team members Proactively resolve customer queries Aggregate knowledge of competitor products , best practices in the market Responsible for tracking channels and team for quality sourcing and healthy portfolio. monitoring iniotial MOBs. Team recruitment & training them about various products/processes Geographical scoping of potential markets. Managing relationship with DSA, DDSA and DSE. Aggregate knowledge of competitor products , best practices in the market and share the same to product team on timely basis. Secondary

Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers Recommend process changes in order to improve service efficiency and quality across the branch network Demonstrated ability in sales planning and conceptualize promotions and marketing initiatives Managerial & Leadership

Hiring - Attract and retain best-in-class talent for key roles in their reporting structure Performance Management - Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements Enable teams to drive growth targets by providing necessary support Training Key Success Metrics: Meeting Month-on-Month Sales Targets, Managing PDDs, Controlling Delinquency and Portfolio, Customer Acquisition targets, Product Cross Sell targets. .