Relationship Manager

Company Description Star Health & Allied Insurance Co. Ltd., headquartered in Chennai, is Indias first standalone health insurance provider, operating since 2006. The company offers a wide range of health, personal accident, and domestic and overseas travel insurance products designed to address diverse customer needs. With more than 16.9 crore lives covered, 14,000+ employees, 800+ branch offices, and 5.8 lakh agents across India, Star Health has a strong nationwide presence. It provides cashless treatment through 14,000+ network hospitals, supported by a dedicated in-house claims team that focuses on swift settlements and 24x7 multilingual customer support. The company continues to invest in digital technologies and telehealth services to deliver accessible, high-quality, and seamless insurance and healthcare experiences. Role Description This is a full-time, on-site Relationship Manager role based in Palai. The Relationship Manager will focus on building and maintaining strong relationships with customers, agents, and channel partners, ensuring high levels of customer satisfaction and retention. Daily responsibilities include explaining health insurance products, assisting customers with policy selection, renewals, and basic claim-related queries, and coordinating with internal teams to resolve issues promptly. The role involves meeting sales and service targets, conducting regular follow-ups, organizing customer interactions or small events as needed, and maintaining accurate records of leads, prospects, and customer interactions. The Relationship Manager will also collaborate with branch colleagues, digital channels, and bancassurance partners to enhance business growth and support a consistent, customer-centric experience. Qualifications Strong customer relationship management and client servicing skills, with the ability to build trust and long-term engagement. Sales and business development abilities, including lead generation, negotiation, and achieving individual and branch-level targets. Clear and professional communication skills in English and local languages, with strong interpersonal and presentation capabilities. Basic analytical and problem-solving skills to understand customer needs, interpret policy details, and support claim-related guidance. Comfort with using computers, CRM tools, and digital platforms for policy management, reporting, and customer communication. Ability to work collaboratively in a branch environment, manage time effectively, and handle multiple customer interactions each day. Prior experience in insurance, financial services, or customer-facing roles is an advantage. Minimum of a bachelors degree in any discipline; relevant certifications in insurance or finance are beneficial. .