Relationship Officer Role Parameters Parameter Weight % Remarks Gold Loan - Sales & Service Manager (SSM) Gold Loan Growth (IPOS Target) of the allotted Branch 25.00% % of Achievement ( Target vs Actual) Gold Loan - Sales & Service Manager (SSM) Gold Loan Disbursement Target of the allotted Branch 20.00% % of Achievement ( Target vs Actual) Gold Loan - Sales & Service Manager (SSM) 65% penetration on Renewals through Customer retention 10.00% Penetration % achievement Gold Loan - Sales & Service Manager (SSM) Achieve the Collection target for Gold Loan 10.00% 60+ DPD Accounts less than 5% Gold Loan - Sales & Service Manager (SSM) Increasing of business through branch BTL activities & lead generation 10.00% BTL activities, lead generation and & 7% of Propensity data conversions Gold Loan - Sales & Service Manager (SSM) Meeting the statutory requirements / clearing of audit observations clearance 10.00% No audit findings & Process excellence Gold Loan - Sales & Service Manager (SSM) Gold Loan End to End Processing & Servicing the Customer at Branch 15.00% Attrition and man-power onboarding target .
