01Overview
POSITION DESCRIPTION
JOB TITLE : Relationship Officer- Micro Mortgages
GRADE : DM-II
DEPARTMENT : Micro Mortgages
LOCATION : BRANCH
SUB-DEPARTMENT : TYPE OF POSITION : Full-time
REPORTS TO : Cluster Manager- Micro Mortgages
REPORTING INTO
ROLE PURPOSE & OBJECTIVE
Lead Generation Conduct regular marketing and sales activities to generate leads from the identified markets
Dealing with the Customers- Engage with the customers at the front end to ensure smooth conversions from lead stage to disbursement and also repayment, recovery and retention.
SIZE OF THE ROLE
FINANCIAL SIZE
NON-FINANCIAL SIZE
Shall be expected to manage a portfolio of Rs.5 Cr. Progressively
Managing a single product across the branch catchment area
Managing a customer base of 100 customers progressively
KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Business/ Financials
Candidate should be able to deliver targeted business figures from the location of the branch. He/She is also responsible for building a quality portfolio without compromising on quality levels.
Achieve the set targets on MLAP Loans in terms of open market acquisition and existing potential customer conversion
Maintain database of the prospects, meet select prospects and manage the relationship thereafter
Attend X (to be defined) number of prospects in a day/week/month to generate leads and references for MLAP Loans
Should be ready to travel extensively across the catchment area of the location to build the base of business
Customer (Both Internal & External)
Interact with customers in a courteous and professional manner; provide prompt, productive and accurate services and establish professional relationship with them, with a long-term perspective
Guarantee confidential treatment of all the information gathered from customers and demonstrate the highest order of integrity as per the code of conduct of the organization
Internal Process
Carry out the pre and post-loan activities related to MLAP Loans, perform simple finan .
