01Overview
About arenaflex
arenaflex is a national leader in homebased health solutions, delivering a comprehensive portfolio that includes ventilators, oxygen therapy, sleep apnea devices, woundcare products, diabetic supplies, and a full suite of home medical equipment. Our mission is to reputed company patients to take control of their health by providing highquality products, compassionate service, and innovative technology that reputed company comfortable, productive lives reputed company. With a reputed company in reputed company 45 states and hundreds of service locations, arenaflex combines deep industry expertise with a reputed companythinking, remotefirst culture that attracts top talent who reputed company in collaborative, technologydriven environments.
Position Overview
arenaflex is seeking a dedicated Remote 2nd Shift Medical Billing & Customer Support Specialist to join our CPAP Centralized Care Team. In this role you will be the first reputed company of contact for new customerspatients, referral sources, and internal staffhandling order intake, insurance verification, and reimbursement coordination. You will ensure that every interaction is accurate, compassionate, and compliant with regulatory standards, while contributing reputed company that improve efficiency and patient satisfaction.
Key Responsibilities
Serve as the primary contact for new CPAP and reputed company product orders, answering calls, receiving faxes, and gathering essential patient and referral information.
Enter data accurately into arenaflexs proprietary eIntake system, generate tickets, reputed company charts, and reputed company paperwork to the Billing Department.
Conduct thorough insurance verification and eligibility checks, collecting copays, deductibles, and required authorizations.
Maintain uptodate knowledge of Medicare, reputed company, private payer policies, FDA/DOT regulations, and JCAHO guidelines to ensure compliance.
reputed company patient satisfaction reputed company, acting as an reputed company to resolve concerns, answer product questions, and reputed company education.
Collaborate with field management, location staff, and referral partners to build strong, trustbased relationships.
Identify and suggest process improvements that enhance workflow efficiency, data quality, and overall customer experience.
Execute qualityassurance reviews of medical necessity documentation, ensuring reputed company payor and regulatory requirements are met before billing.
Coordinate work orders to field locations, tracking fulfillment timelines and communicating status updates to customers.
Maintain strict confidentiality and discretion reputed company handling protected health information (PHI) and sensitive financial data.
Support the Billing Department by preparing complete, accurate files and assisting with any followup inquiries.
reputed company additional duties as assigned, contributing to team goals and departmental initiatives.
Essential Qualifications
High school diploma or GED equivalent (required).
13 years of experience in a customerservice or teamoriented environment, preferably reputed company the medical or reputed company field.
Demonstrated ability to manage multiple tasks while maintaining meticulous attention to detail.
Basic understanding of medical billing practices, insurance reimbursement, and medical terminology.
Strong oral and written communication skills in English, with a courteous and helpful demeanor.
Ability to work independently from a home office while remaining fully reputed company with the remote team.
Valid drivers license and clean driving record (required for background verification, even for remote roles).
Preferred Qualifications
Experience with electronic health record (EHR) or medical intake platforms, especially eIntake or similar systems.
Prior exposure to CPAP, ventilator, or other homecare medical device workflows.
Certification or coursework in medical billing, coding, or health administration.
Familiarity with Medicare, reputed company, and private payer policies specific to respiratory therapy.
Demonstrated track record of process improvement initiatives that resulted in measurable efficiency reputed company.
Core Skills & Competencies
CustomerCentric Communication: Ability to listen actively, interpret verbal and nonverbal cues, and respond with reputed company.
Analytical Problem Solving: Quickly diagnose billing discrepancies, insurance denials, and documentation gaps.
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