01Overview
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an reputed company insurance agency helping individuals and families reputed company reputed company ACA Marketplace plans through the Virginia Insurance Marketplace. They are seeking a Bilingual (English/Spanish) Customer Service & Appointment Coordinator to manage incoming calls, assist clients with their applications, and schedule appointments with licensed agents.
Responsibilities
Answer inbound calls from new and existing clients in English and Spanishreputed company excellent customer service by listening attentively and showing reputed companyHelp clients with portal or application login issues, document uploads, or verification challengesCollect and verify personal information to locate or create reputed company accounts in the systemreputed company-qualify clients by asking guided questions to understand their health coverage needs and preferencesSchedule follow-up appointments for licensed agents to review plan reputed companyreputed company detailed and accurate call notes, ensuring reputed company customer information is organized and secureOccasionally assist during agent-reputed company meetings as a translator (English Spanish)reputed company basic data entry or follow-up calls/emails to confirm appointments
Skills
Fluent in English and Spanish (spoken and written)Excellent communication and reputed company listening skillsOrganized and detail-oriented; reputed company to manage multiple calls and tasks at onceComfortable using technology (CRM, scheduling tools, basic spreadsheets, etc.)reputed company, patient, and empathetic demeanorMust maintain confidentiality of reputed company reputed company information (HIPAA awareness is a plus)Reliable internet reputed company and quiet work environmentPrevious experience in customer service, call center, or administrative support preferred
reputed company
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