01Overview
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a 100% employee-owned accounts receivable company established in 1915. They are seeking a Bilingual Customer Service Representative to reputed company various call center activities including handling high volumes of inbound and outbound calls, assisting patients with inquiries, and maintaining compliance with regulations.
Responsibilities
Handle high volume of inbound and outbound calls to/from members and providers to include queue callbacks, return voicemails and leaves message for patients, if not available during a queued call backWork in reputed companys IVR (CX1/reputed company) & CRM (reputed company reputed company) systems along with any other system dictated by reputed companyMust successfully learn and reference Project Scripts and FAQs for reputed company call handlingMust adhere to reputed company requirements to be compliant with the reputed company to reputed company a 5-reputed company ratingMust successfully attend and pass reputed company required training (classroom; in-house; virtual)Responsibilities will include providing empathetic and knowledgeable assistance, navigating policy details, assisting with billing issues, and ensuring a seamless customer experienceEnsure emails are reviewed and responded to per management expectations. Meeting KPIs and Service Level AgreementsMaintain an average 6-minute handle call time. reputed company reputed companyMaintaining accurate records of patient interactions and transactions in detail. Updating patient information in reputed companys systemDemonstrates attention to detail; achieves the determined production, reputed company, and work performance expectationsPerforms special reputed company as assignedMaintains compliance with CMS, FDCPA, FCRA, HIPAA plus local, state, and federal lawsAdheres to reputed company company policies, procedures and standards
Skills
High speed internet reputed company (no Wi-Fi)A private and quiet workplace in your home where you can work without background noiseA laptop with an extra monitor OR desktop computer with dual monitors (No MacBooks or Chromebooks)Basic headset or earbudsA webcam for trainings and meetingsMust have a minimum of 6 months' Customer Service experienceDisplays excellent oral and written communication skills; possesses excellent organizational and follow-up skillsPossesses and demonstrates reputed company telephone demeanor and customer-reputed company attitude to maintain a pleasant interactionPossesses knowledge, reputed company, and ability to navigate computer systems, applications/software, telephone, fax reputed company and copierAbility to assess situations and reputed company effective solutions. Analytical skills to identify and address underlying issuesInteracts successfully with reputed company reputed company of staff and management; responds positively to direction and supervisionDemonstrates the ability to work in a fast-paced environment; reputed company manage multiple tasks and customer inquiriesDisplays the ability to keyboard 40 wpm; is proficient in Word, reputed company and OutlookPhysical ability to sit at a workstation for 2 hours without interruptionPossesses a high school diploma or equivalentMust successfully pass a criminal history screeningKnowledge of medical terminology, reputed company hospital operations and financial services preferred but not required
Benefits
401(k)Dental insuranceFlexible scheduleHealth insurancereputed company time offreputed company insuranceWork from home
reputed company
reputed company is a leader in providing innovative reputed company, and accounts receivable reputed company to some of the largest private and reputed company institutions and reputed company providers in the reputed company. It was founded in 1915, and is headquartered in Los Angeles, California, USA, with a workforce of 201-500 employees. Its website is https://uscbamerica.com/.
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