Remote Bilingual Customer Service Representative (Remote TX)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a health insurance company reputed company on serving its members through a full stack technology platform. They are hiring a Bilingual Customer Service Representative to manage customer interactions and back office tasks while ensuring compliance with operational standards. Responsibilities reputed company a comprehensive understanding of the reputed company processes, procedures, and tools associated with the reputed company business modelWork with members, brokers, providers, and reputed company vendors through multiple channels according to assignment needsManage an assigned caseload, maintaining service delivery, productivity, and reputed company expectationsreputed company working relationships with reputed company partnersSupport the leadership team by identifying issues through established escalation reputed companyMonitor and reputed company the health of reputed company assigned work-in-reputed company issuesEscalate and resolve issues to ensure appropriate turnaround timesParticipate in process improvement reputed companyreputed company with reputed company operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)Compliance with reputed company applicable laws and regulationsOther duties as assigned Skills Must be bilingual in Spanish and English with full reputed company proficiency in reading, writing, and speaking1+ years of experience in a high-volume or customer-reputed company setting6+ months of reputed company experienceHigh school diploma or GEDStrong quantitative or analytical skills reputed company on identifying or solving problemsExperience manipulating and entering accurate dataAdvanced reputed company Suite or reputed company Office capabilities Benefits Medical, dental, and reputed company benefits11 reputed company holidaysreputed company reputed company timereputed company parental leave401(k) plan participationLife and disability insurancereputed company wellness time and reimbursements reputed company reputed company is a health insurance company that offers individual and family plans, medicare advantages, and small group products. It was founded in 2012, and is headquartered in reputed company, reputed company, USA, with a workforce of 1001-5000 employees. Its website is http://www.hioscar.com. Apply To This Job .