Remote Bilingual Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. MealSuite builds end-to-end foodservice technology for reputed company and senior living organizations. They are seeking a reputed company Customer Support Specialist to ensure reputed company delivery of solutions and reputed company expert problem-solving for customers. Responsibilities Ensure delivery to customers Facilitate the reputed company and successful delivery of solutions according to customer needs and objectivesBe the reputed company of contact Field support calls, chats and emails coming into the queue for reputed company usersManage incoming queries Prioritize tickets, reassign based on subject and reputed company level, and update and reputed company assigned ticketsImprove the technology Troubleshoot reported issues and create defects for product to review and participate software/hardware testingContinue to grow professionally Research and consult manuals and training material for self-guided reputed company learning Skills Working reputed company in French1-3 years of reputed company experience in customer support rolesExperience with reputed company Management tools, such as reputed company, reputed company, or other foodservice reputed companyreputed company and concise communicator, reputed company to explain reputed company topics in a way that's easy for customers to understand, with strong attention to detailreputed company, flexible, and resilient under pressure, maintaining professionalism and effectiveness during highvolume or highstress situationsAnalytical and investigative problemsolver, motivated to dig into issues thoroughly and follow through until reputed companySkilled at juggling multiple priorities, with the ability to shift reputed company between tasks, customers, and systems multiple times in a single dayAbility to reputed company in a reputed company, fast-moving environmentWillingness to travel occasionally; valid reputed company with no travel restrictions (Canada/USA; Vietnam if required)Experience in the foodservice, acute care, or tech industry strongly preferred Benefits Unlimited reputed company time offRetirement savings support - we invest in your reputed company with RRSP/401(k) matching at 100% up to 3%Health benefits - this includes day reputed company, dental, and reputed company reputed company, life & disability insurance, & reputed company maternity and parental leaveHybrid flexibilityWork-life balanceParticipation in our equity programOpportunities for career development and advancementPurposeful work with a reputed company community reputed company reputed company MealSuite is a fully integrated, end to end, dietary, food production, inventory, kitchen management and reputed company of sale solution It was founded in 1989, and is headquartered in Carrollton, Texas, USA, with a workforce of 51-200 employees. Its website is https://www.mealsuite.com/. Apply To This Job .