01Overview
Note: The job is a remote job and is open to candidates in USA. Vsolutions Technologies is a leading financial services organization seeking a Customer Complaint Resolution Specialist / Dispute Analyst. The role involves investigating and resolving customer complaints and disputes while ensuring compliance with regulations and internal standards.ResponsibilitiesInvestigate and resolve customer complaints, disputes, and account-related issues across phone, chat, email, and text channelsAnalyze account activity, transaction history, and banking records to determine appropriate resolutions while balancing customer experience and riskEnsure compliance with regulatory requirements, internal SLAs, and case resolution timelinesProcess account actions such as dispute investigations, fee reversals, account restrictions, and case closuresServe as a subject matter expert (SME) by providing accurate guidance and resolving complex customer issuesMaintain customer confidentiality and adhere to banking regulations and company policiesIdentify process improvement opportunities and provide feedback on compliance and operational standardsThrive in a fast-paced environment while consistently meeting performance and quality metricsSkills5+ years of customer service experienceExcellent verbal and written communication skillsStrong conflict resolution, critical thinking, and problem-solving abilitiesExperience handling escalated customer concerns with professionalismAbility to multitask, prioritize workload, and work independently with minimal supervisionProficiency with Microsoft Office (Word, Excel, PowerPoint) and the ability to quickly learn new systemsExperience as a Dispute Analyst, Fraud Investigator, Chargeback Specialist, or Complaint Resolution AnalystBackground in banking, financial services, compliance, risk management, audit, or regulatory operationsKnowledge of Regulation E, UDAP, chargebacks, electronic funds transfers (EFT), reconciliations, and U.S. banking dispute processesBachelor's degree in Business or a related fieldBilingual (English/Spanish) is a plusCompany OverviewVsolutions Technologies is a data infrastructure and AI consulting firm serving Fortune 500 enterprises. It was founded in 2022, and is headquartered in Pleasanton, CA, US, with a workforce of 11-50 employees. Its website is http://vsolutionstech.com/.
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