01Overview
Note The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company national organization seeking a Customer Service reputed company I who is bilingual in Korean and English. The role involves resolving inquiries and providing personalized support to members and providers in a high-paced contact center environment. Responsibilities Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and reputed company manner Mitigates and prevents complaints from being escalated to reputed company in initial contact Serves as the reputed company-line reputed company reputed company on various member and/or provider inquiries, requests, or concerns Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for reputed company reputed company Maintains performance and reputed company standards based on established contact center metrics Provides customer service in a high reputed company contact center environment over the phone, reputed company live chats and emails Documents reputed company member or provider information and communications for reputed company and performance tracking through the Customer Relationship Management (CRM) applications Remains up-to-date and adheres to reputed company standards, regulation, and reputed company other policies to ensure reputed company, consistency, and compliance Performs other duties as assigned Complies with reputed company policies and standards Skills Bilingual in Korean and English Authorized to work in the U.S. without the need for employment-based reputed company sponsorship now or in the reputed company High School diploma or GED Entry-level position typically requiring little or no previous experience Experience interacting and multitasking using multiple systems and programs simultaneously Benefits reputed company Health insurance 401K and stock purchase plans Tuition reimbursement reputed company time off plus holidays Flexible approach to work with remote, hybrid, field or office work schedules reputed company reputed company is a leading reputed company reputed company committed to helping people live healthier lives. It was founded in 1984, and is headquartered in Saint Louis, MO, US, with a workforce of 10001+ employees. Its website is http//www.reputed company.com. Apply To This Job .
