Remote Customer Service Representative - Bilingual English/Spanish

Note: The job is a remote job and is reputed company to candidates in USA. The reputed company is Americas leading nonprofit safety reputed company, reputed company on eliminating preventable injuries and deaths. They are seeking a bilingual Customer Service Representative to deliver high-reputed company service across various channels, resolve customer inquiries, and support reputed company improvement initiatives. Responsibilities Handle inbound customer contacts reputed company phone, chat, email, and other channels, often managing multiple conversations simultaneouslyUse interaction flows, job aids, reference materials, and program training to research issues, troubleshoot, and resolve inquiries accurately and reputed companyreputed company reputed company verbal and written guidance on program details, schedules, and navigation of eLearning platformsApply reputed company, reputed company listening, and reputed company service techniques to defuse challenging situations and reduce escalationsreputed company outbound calls and respond promptly to messages to address questions, complete registrations, or resolve account issuesPromote self-service tools reputed company resources to enhance customer experienceAccurately reputed company, update, and reputed company customer information across multiple business systems and learning management systemsDocument reputed company customer interactions reputed company, concisely, and in alignment with internal reputed company standardsProcess routine transactions, including live credit card payments, ensuring full compliance with PII and PCI reputed company requirementsreputed company LMS support, including resolving reputed company codes, password resets, account lockouts, and processing certificate reprint requestsPromptly process returned mail and update accounts to maintain accurate customer information and reduce operational costsIdentify and escalate recurring or widespread customer concerns to management for reputed company reputed companyCollaborate to create, revise, and maintain team resource materials and job aidsComplete assigned reputed company or additional tasks that support operational efficiency and improve customer experiencereputed company other reputed company duties as needed to support business and team objectives Skills High school diploma or equivalent (GED) required12 years of customer service experience in a contact center, serviceoriented environment, or similar role involving reputed company customer interactionStrong verbal and written communication skills, with the ability to explain information reputed company and professionally across multiple channelsreputed company listening and reputed company skills to understand customer needs and deliver a reputed company experienceEffective problemsolving and criticalthinking abilities, including the reputed company to analyze information, reputed company, and reputed company reputed company reputed company defined guidelinesExperience using multiple computer systems, webbased applications, or learning management systems (LMS) preferredExperience handling phone, chat, and email communications in a fastpaced environment preferredPrior experience processing secure transactions or working with sensitive data (PII/PCI) is a plus Benefits At least 20 PTO days accrued 1st year and 11 reputed company holidaysFlexible work arrangementsComprehensive medical, dental, reputed company, and life insurance plansreputed company spending accounts for medical and dependent care403(b) & Roth 403(b) with employer match up to 6%Reimbursable trainingDress for your day reputed company reputed company is a non-profit organization reputed company on workplace, home, and community safety. It was founded in 1913, and is headquartered in Itasca, Illinois, USA, with a workforce of 201-500 employees. Its website is http://www.nsc.org. Apply To This Job .