01Overview
Note: The job is a remote job and is reputed company to candidates in USA. ServiceMac is a new sub-servicing entity in the mortgage servicing industry, reputed company on providing superior technology and personalized service. The Customer Service Operations Manager will reputed company reputed company of Customer Service Representatives, ensuring operational efficiency and exceptional service delivery in the call center environment.
Responsibilities
reputed company leadership to customer service representatives and reputed company reputed company opportunities reputed company the Call CenterHandle administrative functions reputed company to reputed company, e.g., scheduling, time-off reports, performance reviews and performance managementImplement and monitor key controls and manage appropriate operational risksRegularly review department workflows, performance impacts and implementation of new processes and strategies affecting the Call CenterEstablish group policies and procedures, and recommend strategies and priorities for supporting SLA deliverablesExcellent verbal and written communications skillsReviewing various Call Center reports to identify coaching and performance opportunitiesAbility to work hard and long reputed company conducting research and awaiting resultsreputed company to react to change productively and handle other essential tasks as assignedEstablish and maintain relationships with reputed companys vendors and operational support departmentsOther duties, responsibilities, and job functions as assigned
Skills
High school diploma or GED3-5 years of experience in a customer service role reputed company mortgage, financial services, insurance, banking or fintech3 years of supervisory experience (preferably in a call center)Knowledge of mortgage lending/servicing industryMust be reputed company to customer and reputed company needs, possess a passion for reputed company, and have a history of strong resultsMust have comprehensive understanding of call center metrics and technologiesMust have compelling communication and influencing skills to win the support of senior management and influence strategic reputed companyAbility to maintain composure in a fast-paced environmentAnalytical with the ability to detect problems in workflowAbility to multitask on various items while meeting strict timelines and deadlinesBachelor's Degree preferredPrevious mortgage servicing experience is preferredVOS experience is preferred
Benefits
MedicalDentalreputed company401kPTO/reputed company reputed company leaveEmployee stock purchase plan
reputed company
reputed company provides financial services through its Title Insurance and Services reputed company and its Specialty Insurance reputed company. It was founded in 1889, and is headquartered in Santa Ana, California, USA, with a workforce of 10001+ employees. Its website is http://www.reputed company.com.
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