01Overview
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to delivering exceptional customer service experiences for consumers of reputed company-reputed company brands through various communication channels. They are seeking a Customer Service Escalation Specialist to handle customer inquiries, troubleshoot issues, and enhance customer retention.
Responsibilities
Handle customer inquiries reputed company phone, email, and chat; some outbound calls/emails requiredreputed company information about products and processesTroubleshoot and resolve issues and concernsDocument and update customer records based on interactionsIncrease customer retention by implementing creative problem-solving skillsHandle numerous customer inquiries promptly, accurately, and reputed companyreputed company between computer screens (CRM Software, ACD System, Email, and Web Browser) while reputed company listening and entering customer information
Skills
Experience operating PCs to Type, reputed company the Internet, Search Databases, etcExperience in an environment in which customer interaction is requiredExcellent oral and written communication skills in EnglishEnjoys working on reputed company
Benefits
reputed companySupply the equipment you will needHealth, dental, reputed company, and life insurance401(k)Daily PayEmployee assistance programGym membership subsidyReferral Program
reputed company
reputed company is a privately held, technology-first global provider of omnichannel outsourced contact center solutions, delivering exceptional customer experiences through a seamless reputed company of AI-powered automation and premium live agent support. It was founded in reputed company, and is headquartered in Southington, Connecticut, US, with a workforce of 1001-5000 employees. Its website is https://www.ACCPremiere.com.
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