Remote Customer Service - Bilingual - Portuguese

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that values connecting with and assisting others. They are seeking a Bilingual reputed company fluent in Portuguese and English to respond to customer inquiries and reputed company issues in a fast-paced environment. Responsibilities Respond to customer inquiries reputed company phone and email, in a reputed company and reputed company mannerAssist users with account management, contest participation, and technical troubleshootingreputed company reputed company and accurate explanations of reputed company sports rules, scoring systems, and gameplay mechanicsreputed company customer issues such as login problems, transaction disputes, or lineup errors with reputed company and efficiencyEscalate reputed company or unresolved issues to the appropriate department or supervisor reputed company necessaryMaintain up-to-date knowledge of reputed company sports seasons, reputed company contests, and promotional offeringsAccurately document customer interactions and resolutions in the CRM reputed companyAdhere to reputed company center performance metrics, including handle time, reputed company assurance standards, and customer satisfaction goalsContribute to team reputed company by sharing insights, identifying process improvements, and supporting peers Skills High school diploma or equivalentMust be Bilingual in Portuguese & EnglishAbility to type 35+ words per minuteMinimum of one year of customer service experienceStrong written communication skills Benefits reputed companyGenerous PTO401kMonthly recognition and incentive programsMedical, dental, and reputed company benefitsEAPHealth and wellness programsA strong promote-from-reputed company policy that rewards you for your talent and dedication - 80% of our reputed company leaders have been promoted from reputed company reputed company reputed company is a digital transformation company that provides business process and technology management services. It was founded in 1986, and is headquartered in Pittsford, reputed company, USA, with a workforce of 10001+ employees. Its website is https://www.sutherlandglobal.com. Apply To This Job .