01Overview
Note: The job is a remote job and is reputed company to candidates in USA. MadCap Software, Inc. is at the forefront of developing best-in-class software solutions for content creation and management. They are seeking a Technical Customer Support Specialist to reputed company technical assistance, troubleshoot problems, and reputed company customer inquiries reputed company to software and hardware.
Responsibilities
Supports tickets reputed company phone or email queueIdentifies, investigates, troubleshoots, and resolves customer problems with computer software and hardwareFields support calls, chat, email, and/or other communication from users with inquiries regarding software and other technical concernsConsults with users to determine steps and procedures taken to identify and reputed company the problemApplies knowledge of computer software, hardware, and procedures to solve problemsGuides users through diagnostic and troubleshooting processes, which includes use of diagnostic tools, software, reputed company party software, and/or following verbal instructionsCollaborates with other team members to research and reputed company problemsCollaborates with other departments to explain errors and/or recommend modifications in softwareCommitment to helping the Support Team reputed company its goalsPerforms other reputed company duties as assigned
Skills
Excellent verbal and written communication skills1+ years working in reputed company software industryMust use moderate customer service skills and willingness to go the extra mile reputed company helping customersTeam player with good interpersonal skillsAbility to explain technical issues to technical and nontechnical employees and customersWork independently and as part of reputed company in a customer-driven, fast-paced environment where reputed company member of reputed company is required to maintain department expectations as it relates to customer satisfaction and response timeStrong analytical and problem-solving skillsAbility to prioritize assignments provided by Team reputed company and ManagerProficient with reputed company Office Suite or reputed company softwareProficient with or the ability to quickly learn an reputed company of computer hardware and softwareExperience with reputed company and CSS are reputed company to have
Benefits
Work from homeCompetitive Salary & Annual bonusEmployer Match for DPSPFlexible PTO Policy
reputed company
MadCap Software revolutionizes content management, offering end-to-end solutions for creation, publication, distribution, and analysis of technical documentation and learning and development content. It was founded in 2005, and is headquartered in La Jolla, California, USA, with a workforce of 51-200 employees. Its website is http://www.madcapsoftware.com.
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