01Overview
Note: The job is a remote job and is open to candidates in USA. Americas Preferred Home Warranty (APHW) is excited to present a great career opportunity! We are seeking a Customer Success Consultant to join our Direct-to-Consumer (DTC) team, where you will provide exceptional customer service and build long-term relationships with homeowners regarding their home warranty coverage.ResponsibilitiesBuild strong relationships with homeowners through inbound and outbound callsProvide exceptional customer service by answering questions, addressing concerns, and creating positive customer experiencesEducate homeowners about their home warranty coverage, benefits, and available optionsRecommend optional coverages and solutions based on homeowner needsProactively engage homeowners regarding warranty renewals and educate them on the value of continuing their coverageSupport retention efforts by building trust and providing personalized solutionsAchieve customer service, renewal, and sales performance goalsGenerate homeowner referrals and encourage customers to share their experiences through reviewsMaintain accurate customer records and document conversations within company systemsNavigate multiple systems and resources to efficiently assist homeownersCollaborate with team members to provide a seamless homeowner experiencePerform other duties as assignedSkillsSelf-motivated professional with strong work ethic, integrity, and valuesStrong interpersonal and communication skillsExcellent time and resource management skillsAbility to project a professional and knowledgeable demeanorStrong relationship-building skillsPositive attitude with a desire to help othersExcellent attention to detail and ability to stay organizedGoal oriented mindset with the ability to achieve individual and team objectivesAbility to work independently while contributing to a team environmentExperience working with Microsoft WindowsHigh school or equivalentCustomer service experience preferredSales, customer success, or account management experience a plusBenefitsPaid trainingHealth insurance, dental, and visionLife insurance401k (matching)Paid holidaysPaid time off (Up to 5 weeks)Short-term and long-term disabilityEmployee referral bonusParenting timeRamsey SmartDollarADP LifeMart & LifeCareRemote or In-person at our Jackson, MI Corporate OfficeCompany OverviewA privately held Christian-based company . It was founded in 1999, and is headquartered in Jackson, Michigan, USA, with a workforce of 201-500 employees. Its website is https://aphw.com/.
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