01Overview
Note: The job is a remote job and is open to candidates in USA. Blackbaud is committed to powering an Ecosystem of Good, and they are seeking a Customer Success Manager, Corporate Impact to serve as a strategic partner to customers in the social good sector. This role involves guiding customers in leveraging Blackbaud's cloud solutions, driving adoption, and fostering long-term relationships to ensure customer satisfaction and retention.ResponsibilitiesBuild strategic relationships with executives and key stakeholdersDrive usage and value realization of YourCause solutionsDevelop and execute joint success plans supported by executive business reviewsOnboard new customers and ensure effective use of available resources (support, training, community, etc.)Monitor product usage and sentiment data to identify risks and opportunitiesRespond to survey feedback and proactively manage wellness plans for at-risk customersProtect recurring revenue through proactive sentiment tracking and wellness planningWork collaboratively with the renewals team to share customer feedback and relationship insights to ensure successful renewal of each of our clientsIdentify and support expansion opportunities in collaboration with salesFoster loyalty and develop customer champions through reference programs, stories, and event participationEncourage best practices to drive engagement (e.g., giving campaigns, incentive programs)Skills3-5 years of experience in Corporate Social Responsibility SaaS or the social good sectorProven success in relationship-building and customer serviceStrong communication and presentation skillsExperience engaging with c-suite executives and managing sensitive discussionsAbility to derive insights from data and demonstrate cloud technologySelf-starter with a collaborative mindset and global perspectiveFamiliarity with Blackbaud solutions is a plusPassion for helping others and driving social impactBenefitsMedical, dental, and vision insuranceRemote-flexible workforceWellness Programs401(k) program with employer matchFlexible paid time offGenerous Parental LeaveDonations for DoersPet insurance, legal and identity protectionTuition reimbursement programCompany OverviewBlackbaud is the worlds leading provider of AI-powered solutions for social impact. It was founded in 1981, and is headquartered in Charleston, South Carolina, USA, with a workforce of 1001-5000 employees. Its website is https://www.blackbaud.com.
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