Remote Customer Support Representative - US Healthcare Claims Experience Is A Must (Voice Support)

** - Prior Healthcare Claims experience is a must! - Handle inbound/outbound customer interactions (calls) - Provide accurate information related to appointments, billing, insurance, or general healthcare queries - Maintain strict compliance with HIPAA and data privacy standards - Verify customer identity before sharing any information - Document interactions clearly and accurately in the system - Escalate issues as per defined processes when required - Maintain a professional, empathetic, and customer-focused approach **

** - Fluency in spoken and written English - Strong understanding of HIPAA compliance (mandatory) - Willingness to work night shifts (Anywhere between 6 PM 6 AM IST) - Must have own Windows 11 laptop - High-speed and stable internet connection - Quiet and professional work-from-home setup As a preferred qualification, prior experience in US Healthcare customer support, understanding of US healthcare terminology, dual monitor setup, and experience in healthcare voice or non-voice BPO processes would be advantageous. This is a remote work-from-home opportunity where strict adherence to data security and confidentiality policies is required. Your performance and compliance will be closely monitored.