01Overview
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About the Role
We are looking for Customer Support Representatives to support a US Healthcare client. This role involves handling patient or provider interactions through voice and/or non-voice channels while strictly following US healthcare compliance and privacy standards.
Work Schedule
Must be willing to work between 6:00 PM IST to 6:00 AM IST
Night shift aligned with US business hours
Payout
Voice Process: Rs 160 per hour
Key Responsibilities
Prior Healthcare Claims experience is preferred! Handle inbound/outbound customer interactions (calls) Provide accurate information related to appointments, billing, insurance, or general healthcare queries Maintain strict compliance with HIPAA and data privacy standards Verify customer identity before sharing any information Document interactions clearly and accurately in the system Escalate issues as per defined processes when required Maintain a professional, empathetic, and customer-focused approach
Mandatory Requirements
Fluency in spoken and written English Strong understanding of HIPAA compliance is a plus Willingness to work night shifts (Anywhere between 6 PM 6 AM IST) Must have own Windows 11 laptop High-speed and stable internet connection Quiet and professional work-from-home setup
Preferred Qualifications
Prior experience in US Healthcare customer support
Understanding of US healthcare terminology (insurance, claims, copay, deductible, etc.)
Dual monitor setup (preferred, not mandatory)
Experience in healthcare voice or non-voice BPO processes
Important Notes
This is a remote work-from-home opportunity
Strict adherence to data security and confidentiality policies is required
Performance and compliance are closely monitored .
