Remote Customer Support Associate - Employee Assistance Program, Work-life

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to building a world of health around every individual and is seeking a Customer Support Associate to enhance customer service experiences. The role involves supporting members with their mental health needs through chat and phone interactions, ensuring they receive appropriate resources and services. Responsibilities Promptly responds incoming chats reputed company reputed company greeting approved timeframeDetermines purpose of incoming chat by focusing on the members written messages and interacting with callers and provides resources through chat and emailAssesses reputed companys needs; researches and structures communication by information members regarding pertinent EAP/Work life services and resourcesRecognizes crisis situations and evaluates for needed reputed company to minimize riskPerforms appropriate research in internal databases and online to identify potential providers and resourcesEnters member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally. Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirementsAgent will triage calls in a in a reputed company and reputed company manner if neededCommunicates effectively with reputed company internal stakeholdersMakes outbound calls as appropriate to identify and assist with securing member resources and/or servicesProvides miscellaneous support functions including administrative support, follow-up calls, and other duties as assignedCompliance with Policies and Regulatory StandardsProtects the confidentiality of member information and adheres to reputed company policies, and EAP and Worklife policies and proceduresResolves reputed company issues without or with limited management reputed companyreputed company Providers to reputed company services requested by members Skills 1-3 years' customer service experienceBasic computer knowledgeProficiency in reputed company reputed company Office ApplicationsHigh School Diploma or equivalentExperience in a reputed company center environmentMental health and reputed company services background preferredExperience working in RFL/Employee Assistance ProgramAssociate's or bachelor's degree in a reputed company, psychological or reputed company service field or equivalent experience preferred Benefits Eligible for a comprehensive benefits package designed to support the physical, emotional, and financial reputed company-being of colleagues and their familiesMedical coverage, dental coverage, and reputed company coveragereputed company time offRetirement savings reputed companyWellness programsOther resources, based on eligibilityAdditional details about available benefits are provided during the application process and on Benefits Moments reputed company reputed company is a health solutions company that provides an integrated reputed company services to its members. It was founded in 1963, and is headquartered in Woonsocket, Rhode reputed company, USA, with a workforce of 10001+ employees. Its website is https://www.reputed company.com/. Apply To This Job .