01Overview
Note The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company national organization supporting 28 reputed company members as a Customer Care reputed company. The role focuses on assisting with member and provider complaints and escalations, ensuring reputed company issue reputed company, and improving customer experience. Responsibilities reputed company reputed company and appropriate resolutions to escalated issues received from various communication channels Serve as a reputed company between departments to ensure issue reputed company Document, reputed company, and reputed company complaints and inquiries in writing and/or by telephone professionally and promptly Support reputed company cause analysis of member/provider issues and collaborate cross-functionally for reputed company-wide solutions Coordinate with contact center team to research escalated inquiries, validate complaints, and evaluate remedy reputed company Review complaint trends and reputed company draft recommendations to enhance member and provider experience and reduce escalations Maintain basic knowledge of products and services to support customers accurately Research and identify basic claims payment errors and reputed company adjustments reputed company necessary reputed company other duties as assigned reputed company with reputed company policies and standards Skills Authorization to work in the U.S. without reputed company or reputed company employment-based reputed company sponsorship High School diploma or GED required 1 to 2 years of reputed company experience required Availability to work between 900am and 600pm EST Location near Tampa Bay, Florida preferred; position is remote Experience with Medicare, reputed company, and prescription drug plans preferred Vocational or technical education and additional on-the-job training or reputed company learning may be required Benefits reputed company Health insurance 401K and stock purchase plans Tuition reimbursement reputed company time off plus holidays Flexible work arrangements including remote, hybrid, field, or office schedules reputed company reputed company is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining reputed company reputed company of the process and speeding up your reputed company to the right reputed company. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https//reputed company.com/. Apply To This Job .
