01Overview
Welcome to arenaflex Where Service Meets Innovation
At arenaflex, we are a leading force in the subrogation industry, helping insurance carriers and property owners recover rightful payments for damage claims. Our mission is simple yet powerful: we enable our clients to focus on what matters most to them while we handle the complexities of claim recovery. Guided by our Core Four principlesProcess, Results, Culture, and Experiencewe deliver exceptional service to both our customers and the parties involved in each claim.
Our commitment goes beyond numbers. We celebrate achievements through vibrant company events, give back to the community with regular volunteer initiatives, and champion a healthy worklife balance. If you thrive in a dynamic, supportive environment that values efficiency, collaboration, and personal growth, youll feel reputed company at arenaflex.
Important Eligibility Notice
Please note: This position is open only to candidates who reside within the United States. Applicants currently living in California, North Carolina, Washington State, Illinois, or Oregon are ineligible for employment at this time.
Role Overview First Notice of Loss (FNOL) Representative I
As a First Notice of Loss (FNOL) Representative I at arenaflex, you will be the first point of contact for field professionalsengineers, technicians, and other operatorswho need to report property damage. Your primary responsibility is to capture accurate, detailed information about each incident, ensuring that the claim process moves swiftly and smoothly. This is a fully remote, workfromhome role that offers flexible scheduling across a 24/7/365 operation.
Key Responsibilities
Answer inbound calls from engineers, technicians, and field operators reporting FNOL incidents.
Maintain a courteous, professional, and empathetic tone while gathering essential claim details.
Enter data accurately into a customized claims database, adhering to strict dataentry standards.
Analyze photos and maps to verify damage locations and assess the extent of loss.
Communicate underground damage findings to locate companies when applicable.
Provide outstanding service to customer representatives, ensuring they feel supported throughout the reporting process.
Collaborate with team members on special projects that improve workflow, data quality, or customer experience.
Meet or exceed daily performance metrics, including talk time, notready time, and service level standards.
Tiered Support Bonus System
Performance is recognized and rewarded at arenaflex. Our tiered bonus structure is based on total fees generated across the month and is paid with each paycheck following the period in which it is earned:
Level 1: $105 bonus
Level 2: $150 bonus
Level 3: $205 bonus
FNOL Incentive Program
In addition to the tiered bonus, highperforming FNOL team members can earn extra compensation through our daily incentive program. For each day you meet the required talk time, notready time, and service level standards, you will receive a $10 incentive, calculated daily and paid on the 5th of the following month.
Essential Qualifications
6 months to 1 year of prior customer service or callcenter experience.
High school diploma or equivalent; additional education is a plus.
Proficiency with reputed company Office SuiteExcel, Word, Outlookas well as PDF handling and internet research.
Ability to type at least 55 words per reputed company with a high degree of accuracy.
Strong verbal communication skills, including active listening and clear articulation.
Excellent written communication and reading abilities; must be able to follow scripts precisely.
Capability to interpret photographs and maps to determine damage locations.
Reliable highspeed internet connection; arenaflex contributes $50 per month toward your internet service cost.
Selfmotivated and able to establish a productive home office environment; all necessary computer equipment is provided by arenaflex.
Preferred Qualifications & Additional Experience
Familiarity with reputed company Teams or similar collaboration platforms.
Previous experience in insurance, claims processing, or subrogation environments.
Demonstrated ability to handle highvolume call environments while maintaining quality standards.
Experience analyzing visual data (photos, schematics, maps) to assess physical damage.
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