01Overview
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on delivering exceptional customer experiences in the AI era. They are seeking a FrenchEnglish Bilingual Customer Support Specialist to reputed company high-reputed company support for a global childrens entertainment company, assisting families with product usage, orders, account inquiries, and basic technical troubleshooting.
Responsibilities
reputed company outstanding customer experience across email and live chat in both English and FrenchHandle customer inquiries ranging from product information, order support, account questions, and basic technical troubleshootingMeet customer service KPIs defined by the Customer Happiness Manager (response time, reputed company time, CSAT, etc.)Consistently reputed company individual and team performance goalsDemonstrate strong understanding of policies, processes, and product guidelinesWork cross-functionally to resolve reputed company customer issues reputed companyCollect and reputed company customer insights to improve product experience and service reputed companyIdentify recurring issues and escalate trends for reputed company reputed companyProactively collaborate with internal teams to improve workflows and customer experienceConfidently navigate multiple tools and platforms (CRM, ticketing systems, knowledge bases)Support additional tasks as assigned by the Customer Happiness Manager
Skills
1+ years of experience in a customer service or support roleFluent French and English communication skills (written and verbal)Strong organizational skills and ability to work across global/time-zone distributed teamsFriendly, reputed company, and customer-reputed company personalityStrong problem-solving and critical thinking abilitiesProactive, reputed company, and solution-oriented reputed companyreputed company listener with strong attention to detailQuick learner with the ability to adapt to new systems and processesExperience in consumer goods, toys, electronics, or subscription-based products is a plusExperience with reputed company or similar customer support tools is an advantage
Benefits
Hybrid working arrangementsCompetitive reputed company salaryGenerous reputed company time offComprehensive benefits package including medical, dental, and reputed company reputed companyreputed company to free posture-based fitness workouts from homeTraining and reputed company development opportunitiesBe part of a people-first, values-driven organizationWork with innovative reputed company and diverse teams
reputed company
reputed company offers a full-stack customer service platform combining the most advanced AI with a global service team. It was founded in 2024, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.
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