01Overview
Note: The job is a remote job and is open to candidates in USA. Symetra is a national financial services company dedicated to helping people achieve their financial goals. They are seeking an Individual Life Insurance Complaint Analyst to manage and resolve customer complaints, working with various stakeholders to ensure satisfactory resolutions and improve customer experience.ResponsibilitiesIndependently manage and catalog incoming complaints including creating documentation of receipt, research, call notes, etcLead the resolution of complaints by working with customers or agencies representing the customer within the prescribed time frameConsult with distribution partners to find a suitable resolutionExercise autonomy when reaching decisions, while knowing when to pull in additional decision makers such as Law, Compliance and/or Executive LeadershipCreate clear, detailed response letters to all partiesEnsure issue resolution is appropriate, exercising thought leadershipConsults with management on escalated customer concerns to resolve customer concernsProvides suggestions on process changes to facilitate a better customer experienceSkills2 years Indexed Universal Life Insurance Experience requiredHigh school diploma requiredCollege degree or equivalent work experience preferred3-5 years in Compliance or Operations with an emphasis in written communicationsMS Excel experience is a plusExcellent written and oral communicationsDriven to create an excellent customer experienceAdvanced problem solving skillsStrong negotiation skillsRemains calm in escalated situationsDemonstrates strong adaptability to changeComfortable making decisions that may impact the operationStrong relationship building skillsBenefitsFlexible full-time or hybrid telecommuting arrangementsPlan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%Paid time away including vacation and sick time, flex days and ten paid holidaysGive back to your community and double your impact through our company matchingEligibility for annual bonus programsCompany OverviewSymetra is a financial service company that provides retirement, employee benefits, group life, and disability insurance. It was founded in 1957, and is headquartered in Bellevue, Washington, USA, with a workforce of 1001-5000 employees. Its website is http://www.symetra.com.
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