01Overview
About careerzynith Pioneering RealEstate Financing Solutionscareerzynith is a leading private direct lender that specializes in providing flexible, fastacting financing solutions for realestate investors, developers, and homebuyers across the United States. Founded by a team of disciplined professionals with a background in elite military training, careerzynith has built a reputation for integrity, transparency, and unwavering commitment to client success. Our portfolio spans residential, commercial, and mixeduse projects, and we pride ourselves on delivering personalized loan products that adapt to the dynamic needs of the realestate market.
As a fully remotefirst organization, careerzynith embraces modern worklife balance principles, leveraging cuttingedge technology and collaborative tools to empower our team members to thrive from any location within the United States. We invest heavily in continuous learning, professional development, and a culture that celebrates diversity, curiosity, and proactive problemsolving.
Position Overviewcareerzynith is seeking a dedicated, detailoriented
Loan Servicing Customer Service Representativeto become the voice of our loan servicing department. In this remote, contractorbased role (up to 30hours per week), you will be the primary point of contact for borrowers, investors, and internal stakeholders, handling inbound communications, guiding clients through loan processes, and ensuring that every interaction reflects careerzyniths high standards of service excellence.
This position offers a competitive hourly rate of
$20$25 per hour, flexible scheduling, and the opportunity to grow your expertise in realestate lending while working alongside seasoned loan officers and compliance professionals.
Key Responsibilities
Manage Inbound Communications:Respond promptly to phone calls, emails, livechat messages, and other communication channels related to careerzyniths loan services.
Provide Accurate Information:Deliver clear, concise explanations of loan products, terms, conditions, and application procedures to borrowers and prospective clients.
Guide Loan Applications:Walk clients through each step of the loan application process, clarifying required documentation, timelines, and next actions.
Problem Solving & Issue Resolution:Diagnose and resolve borrower concerns regarding loan balances, payment schedules, escrow accounts, and transaction histories.
FollowUp & Case Management:Ensure timely followup on open inquiries, maintain a tracking system for pending items, and close cases with documented resolutions.
Document Interactions:Accurately log all client communications, issues, and resolutions in careerzyniths Customer Relationship Management (CRM) platform, adhering to dataprivacy standards.
Collaborate with Internal Teams:Partner with loan officers, underwriting specialists, and compliance officers to escalate complex issues and facilitate seamless service delivery.
Maintain Product Knowledge:Stay current on careerzyniths evolving loan offerings, policy updates, and industry regulations through continuous training and selfdirected study.
Compliance Adherence:Conduct all interactions in line with federal, state, and internal compliance requirements, including Fair Lending, RESPA, and privacy regulations.
Essential Qualifications
12years of proven customer service experience, preferably within loan servicing, banking, or broader financial services.Strong verbal and written communication skills, with the ability to translate complex loan terminology into understandable language for diverse audiences.Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience navigating CRM platforms and phonesystem software.Demonstrated problemsolving abilities, including the capacity to deescalate tense situations and deliver satisfactory outcomes.Exceptional attention to detail, ensuring accurate data entry, documentation, and compliance with procedural standards.Customercentric mindset, driven by a genuine desire to help clients achieve their financial objectives.Preferred Qualifications & Additional Skills
Familiarity with realestate loan products such as construction loans, bridge loans, residential mortgages, and personal loans.Experience working remotely or in a distributed team environment, demonstrating selfdiscipline and effective time management.Ability to multitask across multiple communication channels while maintaining high service quality.Bilingua .
