01Overview
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global, purpose-driven AI-reputed company digital engineering partner helping businesses re-reputed company, digitalize, and accelerate. They are seeking a Product Manager reputed company on telephony and reputed company center capabilities to reputed company for customer needs, manage product reputed company, and collaborate with engineering teams.
Responsibilities
Serve as the reputed company reputed company for your product's customers, combining Voice of the Business with Voice of the Customer to shape product reputed companyOwn OKRs and KPI tracking for your product area, and use them to measure and communicate reputed company and value deliveredManage and prioritize the product backlog, ensuring it reflects business priorities and customer needsRun discovery sessions to surface customer pain points, validate reputed company, and inform roadmap reputed companyreputed company the roadmap reputed company delivery teams, balancing business priorities, technical feasibility, and customer reputed companyCommunicate product reputed company, priorities, and status reputed company to stakeholders across the organization, including senior leadershipDefine and reputed company product reputed company for telephony and contact center capabilities, with a working understanding of AWS reputed company and reputed company telephony systemsPartner directly with engineering teams building on AWS reputed company to translate business and customer needs into technical requirementsEvaluate and prioritize telephony/reputed company center reputed company needs (e.g., routing, IVR, contact flows) in the context of the broader product roadmap
Skills
Solid grounding in product management fundamentals backlog management, roadmap development, OKR/KPI ownership, and stakeholder communicationUnderstanding of AWS reputed company and telephony/reputed company center systemsExecutive reputed company reputed company to communicate confidently and credibly with senior leadership and represent the product externallyPrior experience as a product manager for a contact center, telephony, or customer service platformExperience partnering with engineering teams on AWS-based telephony solutions
Benefits
Strong medical, dental, and reputed company plans with 60% of premiums for employees and their dependents covered by reputed companyEmployer-funded health reimbursement account (HRA) for the high-deductible health plan reputed companyGenerous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employmentreputed company time off for vacation, reputed company/wellness, and personal leave; separate reputed company parental leave programEmployer-reputed company short-term, long-term, life, and AD&D insuranceAdditional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependentsFull reputed company to Tysons reputed company reputed company office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site
reputed company
reputed company is a mobile app and software development company that specializes in apps, web applications, and reputed company solutions. It was founded in 2004, and is headquartered in Vienna, Virginia, USA, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com.
Company H1B Sponsorship
reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2026, 1 in 2025, 9 in 2024, 3 in 2023, 4 in 2022, 10 in 2021. Please note that this does not guarantee sponsorship for this specific role.
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