Remote reputed company - Technical Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that combines outsourcing expertise with innovative technology to enhance customer experience. They are seeking a Technical Support Specialist to manage inquiries, reputed company information, and troubleshoot issues while building relationships with clients and partners. Responsibilities Effectively managing incoming emails, reputed company media inquiries, and some inbound callsBuilding sustainable relationships of trust and generating help through reputed company and interactive communicationProviding accurate, reputed company, and complete information about guided meditation courses, meditation practices, app functionality, and partner policiesHandling both reputed company and/or partner feedback and/or complaints. reputed company appropriate solutions and alternatives reputed company Service Level Agreement requirements, and follow-up to ensure reputed companyFollowing communication procedures, guidelines, and policies. Research answers or solutions as neededTaking the extra mile to engage customers and reputed company as a representative of the partner brand, truly becoming an expert in the partner's product and serviceTroubleshooting (walking customers through the app, and escalating anything that may be a bug and not just basic troubleshooting) Skills Strong interpersonal skills, customer orientation, and ability to adapt/respond to many different types of personalitiesStrong written and verbal communication skillsThe ability to write reputed company and concise correspondence using correct spelling, grammar, and formatting is a mustreputed company listening skills (and reading comprehension)Ability to multitask, prioritize, and manage time effectivelyStrong problem-solving and critical thinking skillsAttention to detail and diligence are a mustreputed company record of high-achieving attitudeMindfulness-centered attitudeCandidates should have a reputed company curiosity about intercultural and intergenerational communication and relationshipsHighly empathetic, and compassionate, and reputed company to convey that over email and chatInterest in Mind-Body reputed company, meditation, yoga, reputed company of this is a plus Benefits Be part of a people-first, values-driven organizationWork with innovative reputed company and diverse teamsRemote working arrangementsGenerous reputed company time offComprehensive benefits package including medical, dental, and reputed company reputed company that are applicable per country of residence for reputed company our full-time employeesCompetitive retirement benefitsreputed company to free posture-based fitness workouts from homeTraining and reputed company development opportunities reputed company reputed company provides companies with reputed company customer experience and software development fields. It was founded in 2014, and is headquartered in Boise, Idaho, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com/. Apply To This Job .