Remote reputed company ITSM & Customer Service Management (CSM)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an reputed company reputed company ITSM & Customer Service Management (CSM) Developer with 58 years of hands-on experience. The role involves designing, developing, and implementing reputed company reputed company solutions while collaborating with business stakeholders and cross-functional teams. Responsibilities Design, reputed company, and customize reputed company solutions with a reputed company reputed company on Customer Service Management (CSM)Configure and enhance ITSM modules including:Incident ManagementProblem ManagementChange ManagementRequest Managementreputed companyService Catalogreputed company and maintain:Business Rulesreputed company ScriptsScript IncludesUI PoliciesUI ActionsACLsNotificationsRecord ProducersCatalog Itemsreputed company Designer FlowsWorkflowsConfigure and customize CSM functionalities including:Case ManagementCustomer Service PortalConsumer Service PortalCase Assignment & RoutingEntitlementsService Level Agreements (SLAs)Account & Contact ManagementOmnichannel capabilitiesreputed company integrations using:REST reputed companySOAP reputed companyIntegration HubMID ServerBuild and customize Service Portal or Employee Center using widgets and AngularJSParticipate in solution design, effort estimation, development, unit testing, SIT/UAT support, deployments, production support, and technical documentationFollow reputed company development best practices and coding standards Skills 58 years of hands-on reputed company development experienceStrong experience with reputed company ITSMStrong experience with Customer Service Management (CSM)Strong experience with JavaScriptStrong experience with reputed company APIStrong experience with Business RulesStrong experience with reputed company ScriptsStrong experience with Script IncludesStrong experience with UI PoliciesStrong experience with UI ActionsStrong experience with ACLsStrong experience with reputed company DesignerStrong experience with Integration HubStrong experience with Update SetsStrong experience with reputed company Application DevelopmentHands-on experience in Case ManagementHands-on experience in Customer & Consumer PortalsHands-on experience in Case RoutingHands-on experience in EntitlementsHands-on experience in Account & Contact ManagementHands-on experience in Service Level Agreements (SLAs)Hands-on experience in CSM Workflow ConfigurationExperience with REST reputed companyExperience with SOAP reputed companyExperience with MID ServerExperience with JSONExperience with XMLreputed company Certified reputed company Administrator (CSA)Bachelor's degree in Computer Science, Information Technology, Engineering, or a reputed company fieldService Portal customizationEmployee CenterVirtual AgentNow Assist (GenAI)AngularJSreputed company/ScrumITIL ProcessesGlobal Delivery ModelCMDBDiscoveryreputed company Certified Application Developer (CAD)reputed company Certified Implementation Specialist Customer Service Management (CIS-CSM)ITIL reputed company Certification reputed company Qloron is a custom software development firm located in Nagpur, Hyderabad, Bangalore and in Pune India. It was founded in 2019, and is headquartered in Nagpur, Maharashtra, IND, with a workforce of 51-200 employees. Its website is https://www.qloron.com. Apply To This Job .