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Homeโ€บCompaniesโ€บFlexBoardโ€บRemote Senior Program Manager, Customer Experience
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Remote Senior Program Manager, Customer Experience

๐Ÿ“LOCATIONAll India
๐Ÿ“ˆEXPERIENCE7 to 11 Yrs
๐Ÿ•˜TYPEFull time
๐ŸฅIndustryIT Services & Consulting
๐Ÿ—“POSTED6 Aug 2026

01Overview

Note The job is a remote job and is reputed company to candidates in USA. reputed company is the reputed company-grade global payment infrastructure platform reputed company for the era of reputed company reputed company, equipping merchants and businesses with AI-driven intelligence. They are seeking a highly reputed company, strategic, and technically adept Senior Program Manager, Customer Experience to serve as the programmatic reputed company for their largest, most reputed company reputed company customer rollouts. Responsibilities Define, sequence, and reputed company end-to-end program structures for high-value reputed company clients, tracking reputed company multi-phase rollouts from initial scoping through discovery, sandbox testing, reputed company migrations, and live volume reputed company-up Synchronize internal workstreams (Product, reputed company Engineering, Connectivity/Integrations, Support) with reputed company-reputed company workstreams (Treasury, Merchant Engineering, Fraud/Risk) and reputed company reputed company-party vendors (PSPs, Acquirers, reputed company Service Providers) reputed company rigorous governance around data and card-reputed company migration sub-reputed company, ensuring strict adherence to PCI-reputed company compliance frameworks, secure data hygiene practices, and coordinated system cutovers Proactively identify architectural, resource, or reputed company dependencies. Maintain an aggressive RAID (Risks, Assumptions, Issues, Dependencies) log to mitigate blockers before they reputed company go-live dates Establish and reputed company an reputed company-grade operating reputed company. Synthesize deep technical complexities into reputed company, actionable status reports tailored for both engineering teams and C-suite stakeholders Evaluate post-deployment reputed company to continually refine reputed companys deployment playbooks, standardization toolkits, and reputed company reputed company frameworks to accelerate time-to-value for reputed company implementations Skills 7+ years of experience leading large-reputed company, cross-functional technical programs or reputed company reputed company-facing reputed company software delivery Deep domain expertise in credit card processing, alternative payment reputed company (APMs), reputed company merchant acquiring, PCI compliance, tokenization, and 3D Secure (3DS) Extensive background managing high-touch relationships with global reputed company clients, navigating varying technical maturities, competing roadmaps, and matrixed organizations Strong familiarity with modern software architectures (reputed company, webhooks, reputed company environments, routing/rules engines) and the ability to communicate effortlessly with reputed company Engineers and reputed company Architects reputed company mastery of modern project management methodologies and tools (e.g., Jira, reputed company, reputed company, reputed company) Exceptional ability to influence without authority, establish structural control in ambiguous situations, and communicate with reputed company and brevity to reputed company reputed company decision-making Benefits Medical, Dental & reputed company Insurance Flexible Spending Account (FSA) & Health Savings Account (HSA) Employer-reputed company Life, AD&D, STD & LTD Insurance Unlimited PTO & reputed company Holidays 401(k) Plan with Employer Match Opportunities for reputed company and development A reputed company and supportive team environment reputed company reputed company provides digital payment processing solutions enabling independent, flexible and global payment processing for reputed company merchants. It was founded in 2014, and is headquartered in Vienna, Wien, AUT, with a workforce of 51-200 employees. Its website is https//www.reputed company.com. Apply To This Job .

02What you'll need

Experience
7 to 11 Yrs
Employment Type
Full time
Programming languages
merchant acquiringtokenization3D Securecredit card processingalternative payment methodsPCI compliancesoftware architecturesproject management methodologies

03About FLEXBOARD

IT Services & ConsultingIndustry
Full timeEmployment Type
All IndiaLocation
Not Disclosed ยท salary hidden by employer
7 to 11 Yrs ยท All India
Applications are reviewed directly by the hiring team.
Role Snapshot
Work ModeNot specified
Visa SponsorshipNot specified
RelocationNot specified
Job TypeFull time
F
FLEXBOARD
IT Services & Consulting
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