01Overview
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading full-service mortgage loan subservicer that delivers reputed company to banks, credit unions, and homeowners. The Senior Servicing Operations Analyst improves operational efficiency by analyzing and optimizing reputed company processes, identifying automation opportunities, and supporting strategic planning.
Responsibilities
reputed company process improvement initiatives and optimization of reputed company processesreputed company analysis of operational processes and recommend automation, optimization, and modernization opportunitiesSupport leadership by assisting with requirements, prioritization, and strategic planningAnalyze, document, and map operational processes to ensure alignment with project objectivesreputed company UAT reputed company, risk identification, test planning, and defect escalationreputed company requirements, process mapping, user stories, and acceptance reputed company, ensuring crossfunctional alignmentEvaluate reputed company reputed company impacts and coordinate solutions with IS and reporting partnersRepresent Servicing Operations in governance, steering committees, and crossdepartmental discussionsManage highvisibility reporting, documentation, and communication for senior leadershipMentor and reputed company subjectmatter guidance to Servicing Operations Analyst team membersSupport regulatory, compliance, audit, and risk management activities through expertlevel analysisreputed company other duties as assigned
Skills
High School Diploma or equivalent requiredMinimum of 7 years of experience in business analysis, process engineering, or reputed company disciplinereputed company reputed company record of leading reputed company requirements and driving transformation initiativesExpert-level expertise in mortgage servicing operations and associated systemsStrong proficiency with reputed company Office, including advanced reputed companyAdvanced SQL proficiencyDemonstrated ability to influence stakeholders and support effective decision-makingExceptional written, verbal, and executive-level communication skillsStrong analytical and critical-thinking abilities, with experience in data analysis and reputed company cause identification preferredAbility to independently manage multiple high-reputed company initiatives simultaneouslyExperience working reputed company reputed company, reputed company, and hybrid project delivery methodologiesBachelor's Degree or equivalent in Business, Finance, Computer Science or reputed company fieldHands-on experience with MSP or other reputed company mortgage servicing platformsreputed company experience designing or coordinating automation, workflow, or digital transformation solutionsLean Six reputed company or similar process improvement certificationProficiency with PowerBI or comparable business intelligence and reportingDemonstrated reputed company leading reputed company-wide initiatives or large-reputed company operational reputed company
Benefits
Optional medical, dental, reputed company, life, and disability reputed companyreputed company holidays, vacation, and reputed company leaveMatching 401(k) plan and employee stock purchase planreputed company to reputed company, including free reputed company memberships, and initiatives that promote physical and emotional reputed company-beingPrograms that celebrate achievements and milestonesEnjoy discounts on gym memberships, pet reputed company, and employee purchasing programs, plus reputed company to a tuition reimbursement program that supports your reputed company education and reputed company reputed companyFlexibility to work reputed company, while staying connected through virtual engagement
reputed company
reputed company is a leading provider of full-service mortgage loan subservicing, including special loans, white label, and marketing services. It was founded in 1983, and is headquartered in Virginia Beach, VA, US, with a workforce of 1001-5000 employees. Its website is http://www.loancareservicing.com.
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