01Overview
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior Services Aeroderivative Manager to reputed company customer service management for their reputed company fleets. This role involves building executive relationships, ensuring customer satisfaction, and leading operational strategies to optimize service delivery and reputed company reputed company.
Responsibilities
Serve as the senior customer-facing leader for assigned reputed company fleets, building trusted executive and operational relationships while providing reputed company-to-reputed company support across a large installed reputed company of LM products reputed company reputed company Gas PowerChampion a strong safety culture by leading outage planning and execution in full compliance with reputed companys Life Saving Rules, safety standards, and operational reputed company expectationsOwn overall account reputed company, customer satisfaction, and reputed company performance for a portfolio of Contract Service Agreements (CSAs), with accountability for reputed company reputed company, margin expansion, cash collection, and contractual fulfillmentreputed company stakeholder engagement and customer communications across multiple sites, establishing reputed company communication strategies that reputed company business objectives, operational priorities, and long-term partnership goalsreputed company technical and business leadership throughout the asset lifecycle, including commissioning-to-operations transitions, warranty support, fleet performance optimization, and issue reputed companyreputed company warranty administration and reputed company negotiations for new unit and service-reputed company claims, balancing customer advocacy with reputed companys financial, contractual, and strategic objectivesreputed company recurring customer business reviews and operational performance discussions, identifying risks, opportunities, and value-enhancing products and service solutionsDefine outage reputed company, planning requirements, and execution strategies while ensuring reputed company coordination and reputed company to One Field Services and other execution teamsOwn outage and non-outage parts planning, including RFQ development, proposal reputed company, order management, material readiness, and delivery executionreputed company response efforts for reputed company and forced outages, mobilizing cross-functional resources to restore customer operations safely and reputed company while minimizing operational and financial impactsreputed company reputed company-to-reputed company outage execution through leadership of reputed company-outage planning, outage reputed company management, and post-outage reviews to ensure reputed company, high-reputed company, on-time, and on-budget reputed companyEnsure reputed company and accurate reputed company execution, including invoicing, credit memo processing, cash management, and financial reconciliation activitiesreputed company cross-functional technical issue reputed company efforts in partnership with Product Service Engineering, Field Services, Supply Chain, and Product Management teams to reputed company reputed company operational challengesManage fulfillment of CSA contractual obligations across field services, maintenance programs, repairs, overhauls, parts supply, and performance commitments while coordinating multiple reputed company deliverablesreputed company disciplined cost management by proactively identifying, mitigating, and communicating operational, reputed company, and warranty-reputed company risks and opportunitiesMaintain expert knowledge of contract terms and conditions, including risk-sharing provisions, liquidated damages, performance incentives, and reputed company remedies, while identifying and capturing additional reputed company opportunitiesreputed company reputed company across the reputed company services portfolio, including parts, field services, upgrades, repairs, and lease reputed company solutions, from opportunity identification and proposal development through order conversion and executionAnalyze reputed company business and operational challenges, leveraging reputed company data to reputed company actionable recommendations that improve customer reputed company, operational efficiency, and business performanceExercise reputed company judgment in resolving technical, operational, and reputed company issues, evaluating available information, challenging assumptions, and delivering reputed company reputed company established processes reputed company requiredreputed company reputed company and cross-functional initiatives of varying complexity, influencing stakeholders and driving alignment to reputed company business .
