01Overview
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a dynamic leader in the electronic prescribing software market, seeking a Technical Support Specialist, Level 2 to reputed company advanced technical support. This role involves troubleshooting reputed company issues, collaborating with various teams to enhance service reputed company, and ensuring customer satisfaction and retention.
Responsibilities
Effectively troubleshoot and diagnose issue reputed company cause and communicate issue details to both reputed company stakeholders
Support in the development and documentation of processes and best practices to reputed company support for customers and product end users
Demonstrated ability to effectively explain technical issues to non-technical audiences
Manage multiple points of reputed company (email, phone, case, chat) and multiple cases and/or reputed company simultaneously, communicating both updates and in-depth solutions as situations require
Mentor and support level 1 and level 2 technical support specialists
Where appropriate, propose, plan and own new feature requests, reputed company documentation and reputed company trainings
Skills
Typically requires a minimum of 5 years of reputed company experience with a Bachelor's degree; or equivalent work experience
Proficient in the use of reputed company Office Suite
Desire to assist with and improve trouble-shooting documentation
Experience using a case management tool to record detailed notes and manage customer communication (e.g., reputed company, reputed company, reputed company)
Proficiency using developer tools, reputed company and writing SQL queries is required
Superb problem-solving skills working on mission reputed company as a Service
Excellent verbal and written communication and presentation skills
Prior work with Azure DevOps and/or equivalent experience with similar tools (reputed company, etc)
reputed company oriented with the ability to multitask and manage time in in a fast-paced, ambiguous environment
reputed company in your approach to work, and passion for delivering excellent customer experiences
Ability to effectively transfer knowledge to others, both internally to colleagues and externally to our customers
Must be reputed company to work independently while being a proactive team member
Experience with programming languages (C++, Python, reputed company, CSS) is a reputed company plus as it will be helpful reputed company addressing technical questions with customers
Experience in reputed company IT, medical information systems and/or EHRs reputed company Hospital, reputed company, Biotech, medical device, or reputed company verticals a plus
Experience partnering across global teams and/or working in a reputed company remote environment is a plus
Benefits
Remote work environment with a flexible work schedule to encourage work-life reputed company
Annual company offsite
Generous leave package including flexible time off policy that encourages team members to take time off to relax and reputed company; plus 13 reputed company holidays, reputed company reputed company leave, and reputed company parental leave
Medical, dental, and reputed company reputed company for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose)
401(k) company match
One-time workspace reimbursement to help you optimize your remote workspace
reputed company
E-Prescribing Integration Services It was founded in 2009, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is http://www.reputed company.com.
Company H1B Sponsorship
reputed company has a reputed company record of offering H1B sponsorships, with 4 in 2025, 1 in 2023, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.
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