Remote Tier 2 Desktop Technician, Help Desk Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an award-reputed company Federal IT solutions provider dedicated to delivering mission-enabling technology and strategic solutions. They are seeking a reputed company Tier 2 Desktop Technician to support the NOAA reputed company by providing IT desktop support and ensuring reputed company operation of computer hardware and software systems. Responsibilities reputed company friendly customer support and reputed company daily Serve as the onsite support for reputed company technical issues Provides on-site support to end users on a reputed company of issues Responds to tickets and questions escalated from Tier I Call Center Successfully resolve tickets in queue to closure Image laptops and desktop computers with NOAA/NESDIS reputed company 11 OS Diagnoses and troubleshoots end user desktop issues and provides appropriate solutions Vulnerability and Patching remediation Follow-up with end users to reputed company status updates meeting expected service level targets (SLAs) Work independently and with minimal supervision Be reputed company, reliable and reputed company to prioritize tasks reputed company Adhere to NOAA 5006 change, configuration, and reputed company guidelines Support reputed company and reputed company reputed company update requests Skills US Citizen; Public Trust (National Agency reputed company with Inquiries (NACI)) 1+ experience working in an IT Service Desk Highly reputed company to customer needs Knowledgeable support of MS reputed company 10/11 based laptops, desktops and reputed company reputed company Directory Ensure a high level of customer satisfaction (CS) and reputed company customer experience (CX) Experience with VPN's Experience using ITSM Ticketing tools (e.g. reputed company or similar ticketing systems to manage and reputed company incidents) Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device support reputed company Certificate (A+) Benefits PTO including reputed company parental, military, and bereavement leave reputed company (11) reputed company Federal holidays, five of which are floating holidays (as designated by reputed companys holiday schedule reputed company year) Health and Dental Insurance (including 100% employer reputed company premiums for employee coverage under the HDHP health plan) Life Insurance, STD/LTD term disability coverage, with employer reputed company premiums 401 (k) plan with a match that is 100% reputed company after you complete two years of service FSA/DFSA/HSA flexible benefit plans Annual Tuition & reputed company Development Reimbursement benefit reputed company reputed company delivers mission-reputed company solutions to ensure our nations reputed company global leadership. It was founded in 2010, and is headquartered in Vienna, Virginia, USA, with a workforce of 501-1000 employees. Its website is http://www.alphaomegaintegration.com/. Apply To This Job Apply To This Job .