01Responsibilities
Build long term relationships with key customers(region/revenue size dependent) (50%)
Proactive and regular customer outreach
Profile and document customer intel
Minimize cancellations/ Maximize renewal revenue (25%)
Manage price increases in renewal opportunity process
Educate the value of support
Negotiate renewals
Liaise with Rocket teams (10%)Collaborate with various stakeholders (eg: Sales, Legal, Order Management) regarding issues or concerns surrounding the successful selling of renewals to their accountsCross/Upsell (15%)
Identify new opportunities for additional capacity and cross sell and refer those opportunities to Sales Account Executives
Handle complex escalations
Monitor renewal metrics for success
Renewal forecasting and pipeline reporting
Required Qualifications: 5+ years equivalent business experience, with 2+ years of experience in customer relationship management preferredExcellent written and verbal communication skills in GermanExperience with a sales automation system, preferable Salesforce.comAbility to influence and negotiateHigh Energy and passion towards solving customer needsCustomer Focus: Proactive, responsive, and focused on discovering, anticipating, and meeting the customers needs by leveraging internal resources and/orResilience: Persists in the face of obstacles or rejection. Does not give up when things do not go smoothly.Ability to be set and achieve goals with minimal management support/coaching.Information Security:Information security is everyones responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.Diversity, Inclusion & Equity:At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.This position is eligible for commissions in accordance with the terms of the companys planRocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.At Rocket Software, we believe AI is a critical enabler of innovation and productivity. All Rocketeers are expected to actively leverage AI-powered tools and technologies, where appropriate, to enhance efficiency, improve decision-making, and deliver greater impact in their roles. Embracing continuous learning and the responsible use of AI is an essential part of how we work.As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to . We will make a determination on your request for reasonable accommodation on a case-by-case basis.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Originally posted on Himalayas
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