01Overview
Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the worlds' most successful Fortune 500 and Fortune 1000 companies.
Manages SalesForce (SF) Opportunity queue to ensure SLAs and quality metrics are consistently met. Conduct complex account, contract and record keeping analysis to present correct and concise asset lists for upcoming maintenance renewals. This entails working closely with Sales, Customer, Overlay, and Design Engineer to verify asset accuracy.
Obtain maintenance pricing that follows Carousel and partner negotiated discounts.
Generates pre-sales and renewal contracts for maintenance and/or service offers. This entails obtaining customer contact info and key information, creating a Statement of Work based on input from the Account Executive (AE) and/or Design Architect, and updating contract with pricing and terms. Provide support to the AE for any customer required changes and/or updates.
Quarterback the consolidated contract/invoice request process (customer driven) getting all teams together to provide their piece in a timely manner. Attend customer calls as requested.
Assist collections in resolution of customer invoicing questions and disputes.
Serve as the maintenance subject matter expert assisting both internal and external customers with account and contract research and analysis.
Achieve sales objectives, productivity requirements, and other key performance indicators as determined by sales management.
Assist with miscellaneous projects as needed (eg. customer spreadsheets, contract related project research and analysis, updating and organizing files, etc.).
Performing a variety of administrative tasks as need to support the department.
Participate in team training sessions and complies with existing process documentation
Bachelor's Degree or equivalent combination of education and work experience.
Previous work experience in a communications or business environment for a minimum three years.
Stay focused and organized from start to project end.
Strong working knowledge of Microsoft Office Suite, especially Excel, Word, Outlook, and CRM tools
Ability to manage multiple projects with competing priorities and deadlines.
Working knowledge of Avaya services required (A1SR tool)
Comprehensive Health Insurance policy
Employee Wellness Program with focus on mental health
Robust reward and recognition programs
Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
Ample growth and learning opportunities
Remote work opportunities
Focus on work/life balance
Immigration Program supporting immigration to Canada for eligible employees .
