Determine the reason for delinquency and negotiate payment arrangements by effectively listening and communicating with past due borrowersAssist customers with various methods of paymentMaintain compliance to Collections Standards and Collections Operating Procedure.Determine when account maintenance is warranted and make appropriate entries and account documentationUtilize FDR on-line system and workstation application to perform daily functionsWork manual queue collections as necessaryAdhere to established standards for productivity and qualityAdhere to established Compliance guidelines, including completion of all required Compliance training successfully and on-timeAdhere to company policiesOvertime hours as neededPerform other related Collection duties and responsibilities that may be assigned.
Required skills & Knowledge
QualificationUndergraduates/GraduatesExperience: Fresher or upto 5 years' experienceExcellent English Communications SkillsPassion for Collections through Customer servicePrior Collections/Customer Service experience is good to haveUnyielding IntegrityAbility to work in a challenging environmentFlexibility to work in US shifts (Willing to work in 24/7 work environment)Flexibility to work during Indian and US holidays.Knowledge of basic computer skills
Desired skills & Knowledge
Superior time management skills and ability to meet standards (productivity and quality) in high demand environmentDemonstrated superior customer service skills and commitment to quality excellenceStrong organizational skills and ability to manage multiple tasksAbsolute professional integrityOutstanding verbal and written communication skillsDemonstrated ability to effectively negotiate and manage through conflictExcellent interpersonal skillsDemonstrated ability to receive constructive feedbackCollections experience preferred, previous call center experience preferredStrong PC skills: Microsoft office suite
Eligibility Criteria:
QualificationUndergraduates/GraduatesExperience: Fresher or upto 5 years' experience
Work Timings:
Rotational night shifts
Grade/Level: 04
Job Family Group:
Collections .
