Representative, Customer Service (L04)

Customer Focus - Service calls related to credit card from customers based out of US Solve queries and concerns on the call. Arrange for Services required by the Customers. Provide customer with Product and Services information. Follow up on Customers inquires and resolve. Recognize, document and alert the Supervisor of trends in Customers calls Recommend Process Improvements. Required Skills/Knowledge: Should have excellent Customer centric attitude. Excellent English Language Communication Skills. Strong written, verbal communication and interpersonal skills Working Knowledge of Computers. Professional Phone etiquettes and ability to work with teams. Should be willing to work in rotational shifts / weekends and be flexible for night shift timing. Education qualification to be 10+2 or Graduation. Desired Skills/Knowledge: Previous experience in a call center environment. Excellent English Language Communication Skills Working Knowledge of Computers. Eligibility Criteria: Education qualification to be 10+2 or Graduation. Should have excellent Customer centric attitude. Work Timings: 8 AM EST to 12 PM EST (purely night shifts) rotational shifts including weekend working (subject to change as per business requirements). Grade/Level: 04 Job Family Group Customer Service Operations .