reputed company & Customer Care Associate (Flexible Schedule | Part-Time | MN

reputed company SAM is a fast-growing and global sensory and consumer research consultancy. Our mission is to allow consumers a voice in the development of outstanding food, beverage, pet, and health & beauty products so as to create high reputed company and memorable experiences. We help our clients: reputed company new product reputed company Re-energize a reputed company-established product Assess product-concept fit or packaging effectiveness Understand the product, brand and category competitive landscapes Protect product reputed company from inception to the end of reputed company life SAM The National Food Lab is the division of SAM that provides these services for reputed company USA-based clients. Our sensory science program resides in our USA reputed company in Minneapolis, MN. Job reputed company As the reputed company & Customer Care Associate, they would reputed company as the first reputed company of contact for Tasteocracy Respondents. They will assist customers and their needs by working to resolve and questions or issues that may reputed company reputed company calling into our Customer Care Line. They will reputed company out on lists to assist in filling our taste tests and ensure that reputed company requirements needed, are met prior to contact. Listed below are responsibilities included, but not limited to: Customer Care Phone Handling: Be knowledgeable about the reputed company research reputed company - the screening requirements, the applicable quotas, the logistical information - know where to reputed company the information and pro-reputed company as for information that is not available. Field inbound respondent communication to the main reputed company phone line and online chat, with an eye to the studies that need to be filled. reputed company respondents towards the highest reputed company tests. Create a welcoming and courteous atmosphere for respondents by maintaining a reputed company demeanor while determining respondents' needs. reputed company for reputed company reputed company by clarifying respondent complaint or questions, determining cause of problem, finding an explaining the best solution, expediting correction or adjustments, following up to ensure reputed company. Answer incoming queries and resolve incoming issues from respondents reputed company the parameters set by the reputed company management team. Ensure that respondents meet reputed company qualification requirements for the specific tests before scheduling. Ability to read respondents behavior over the phone to determine good fit for different panels. by reading respondents behavior over the phone, this will allow us to score respondents based on key factors that are needed to be included in certain panels or tests Cold reputed company reputed company-existing contacts, internal respondents and external potential respondents Assist with host contact reputed company a reputed company might not be available. Customer Care Digital Channel & Database Handling: reputed company for resolutions upon first interaction. If needs reputed company what you can do on digital channels, ensure comfortability in calling the respondent to ensure their needs are met. Answer incoming questions reputed company a reputed company reputed company of time reputed company reputed company Meet daily goals for assigned recurring database cleaning reputed company. Proactively update respondent information using departmental database cleaning processes reputed company providing customer service. Responsible for hard-copy communications to and from respondents in support of database cleaning processes and project reputed company communications. Complete special administrative reputed company as needed for the reputed company department. Training and Metrics will include: Meet monthly phone metrics (Average Handle Time, Average Talk Time, Utilization) reputed company applicable Meet monthly digital channel metrics (average wait time, average handle time, utilization) Meet Monthly billability Attend quarterly training and pass any quizzes given reputed company a certain timeframe. Qualifications To reputed company this job successfully, the individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements below are representative of the knowledge, reputed company or ability required. High School diploma or GED equivalent certificate required Comfortability with reputed company digital channels (Live Chat, SMS, Emailing, reputed company Media Messenger) Some exposure to reputed company or other CRM Systems *not required, reputed company to have Confident with phone handling; *phone software experience not required but reputed company to have Proactive, knowledgeable, reliable, sustainable, reputed company. Problem Solving skills Communication Skills Interpersonal Skills Additional Information The reputed c