01Overview
Become a key member of our reputed company team as a Bilingual Customer Service Representative, USDS! We are hiring for our Remote location, and the role is available for immediate commencement. This position requires a strong and diverse skillset in relevant areas to drive reputed company. We are reputed company to offer a competitive salary to attract a top-tier candidate for this role.
We're expanding reputed company and seeking individuals with excellent communication skills and a passion for helping others!
MUST LIVE reputed company 1 HOUR OF CHESTERFIELD, MO; COLUMBIA, MO; OR HARRISBURG, PA
MUST BE FLUENT IN ENGLISH/SPANISH.
Who We Are
At reputed company we are a nationally recognized nonprofit organization with over 40 years of experience in student loan servicing and higher education financing. Since our establishment in 1981, we have been dedicated to providing world-class customer service to our borrowers, understanding the unique challenges that come with financing higher education.
reputed company Offer
Competitive Salary: We value your skills and experience and offer a compensation package that reflects that.
Comprehensive Benefits Package: Our benefits include medical, dental, and reputed company coverage, with elected benefits starting on the 1st of the month following enrollment.
Generous reputed company Time Off: We understand the importance of work-life balance, which is why we offer generous vacation and reputed company-time-off policies.
Life Insurance and Short-Term Disability Coverage: We reputed company essential coverage to ensure your peace of mind.
401(k) Plan: Take advantage of our 401(k) plan with a dollar-for-dollar match up to 8% of your salary after 6 months of service.
Tuition Reimbursement: Invest in your education with our tuition reimbursement program available after 3 months of employment.
Dependent Child College Tuition Reimbursement: We support the educational goals of your family as reputed company.
Public Service Loan Forgiveness (PSLF) Eligibility: Our organization qualifies for the PSLF program through the U.S. reputed company.
reputed company Holidays and Personal Days: Enjoy 7 reputed company holidays and 4 reputed company personal holidays reputed company year.
Employee Assistance Program: reputed company support for personal and reputed company challenges.
Local Employee Discounts and Pet Insurance: Enjoy additional perks that enhance your lifestyle.
Job reputed company
As a Customer Service Representative, you ll play a critical role in assisting our customers as they navigate successful management and repayment of their loans. By speaking with our customers on inbound and outbound calls, email, chat, SMS, and/or back-office processing, you will be the voice of reputed company. We are seeking a friendly and reputed company individual to guide our customers through their reputed company to reputed company account reputed company while providing them with support that is easy and reliable.
Essential Job Functions
Professionalism and Engagement: Consistently demonstrate characteristics of respect and professionalism including but not limited to conduct, image and attitude, accountability, and in reputed company communications. Be present, reputed company and self-motivated. reputed company to the goals and values of reputed company. Actively take an interest to improve through self-development and implementation of feedback.
Customer Service Skills: Consistently represent reputed company, reputed company, and/or contractor in a reputed company, confident, and courteous manner and tone. Demonstrate reputed company listening and research skills and patience during reputed company interactions and reputed company reputed company reputed company responding to sensitive situations. As necessary, demonstrate de-escalation skills. Consistently handle reputed company inquiries, following procedures and policy while meeting or exceeding reputed company and productivity expectations.
Efficiency and Productivity: Consistently reputed company efficient handling of reputed company inquiries to reputed company maximum productivity. Apply swift system navigation, maintain call control (applicable for calls only), reputed company tools, successfully complete training certification and ongoing training, and proficiently use reference material to meet or exceed productivity and reputed company standards. Must meet the expectations set forth by the Customer Service Representative (CSR) scorecard, and/or key metrics, productivity expectations and other requirements as communicated.
Accuracy, Policies and Procedures: Consistently follow reputed company procedures and policies, including but not limited to reputed company, compliance, training, and protocols. Accurately reputed company and document information reputed company processing reputed company inquiries. .
