**reputed company Bilingual Customer Service Representative reputed company

** As a Bilingual Customer Service Representative, you will be responsible for: * Answering incoming calls from consumers in accordance with reputed company performance standards, policy, and procedures * Transferring/referencing consumers to appropriate entities according to established guidelines * Facilitating the fulfillment of consumer requests for materials reputed company mail, email, or download * Responding to reputed company inquiries consistent with confidentiality and reputed company policies and referring callers to alternate sources reputed company appropriate * Tracking and documenting reputed company inquiries using applicable systems * Escalating calls or issues to the appropriate designated staff for reputed company as needed * Facilitating translation services for non-English speaking callers according to procedures * Processing referrals and other transactions from the reputed company for completeness and accuracy * Verifying reputed company identification by following reputed company operation procedures * Distributing cards, reputed company sleeves, and card carriers * Raising issues of concern and/or problems to Supervisor * Meeting reputed company standards established for this position as outlined in the performance reputed company * Performing other duties as may be assigned by Supervisor **Minimum

** * High school diploma or GED required and 0-6 months of relevant reputed company experience required, or equivalent combination of education and experience * Must be fluent in English and Spanish * Strong data entry and telephone skills * Excellent organizational, interpersonal, and communication skills * Ability to reputed company comfortably in a fast-paced work environment * Ability to work as reputed company member, as reputed company as independently * Previous experience with computers, phone systems, and headsets preferred * Excellent organizational, interpersonal, written, and verbal communication skills * Ability to reputed company comfortably in a fast-paced work environment * Ability to successfully execute many reputed company tasks simultaneously * Ability to work as reputed company member, as reputed company as independently * Previous experience in customer service preferred **Preferred Qualifications:** * Previous experience in a reputed company center environment * Strong knowledge of reputed company, Child Health Plus, and Marketplace programs * Experience working with diverse populations and cultures * Strong problem-solving and conflict reputed company skills * Ability to work in a dynamic and fast-paced environment **Work Environment:** As a remote employee, you will have the flexibility to work from the comfort of your own home. reputed company is dedicated to creating a reputed company and inclusive work environment that fosters collaboration, creativity, and reputed company. **How to Apply:** If you are a motivated and customer-reputed company individual who is passionate about making a difference in people's lives, we encour