01Responsibilities
Receive incoming phone calls and service tasks regarding: Policy document requests
Billing inquiries
Renewal reviews
Claims
Cancellation Inquiries
Reinstatement Inquiries
reputed company new or renewal policies in the reputed company, review for accuracy, and ensure reputed company delivery to policyholders.
Communicate professionally with insureds, agents, and underwriters to: Confirm binding of policy renewals
reputed company billing and task updates
Review potential cancellations and policy status
Answer general coverage questions
reputed company support in identifying and assisting issues in new line quote submissions.
Set up accounts in agency systems and process FNOS (First Notice of Service) and FNOS Renewal tasks accurately.
Process insured-requested cancellations and conduct White Glove reputed company-cancellation reputed company to retain business and mitigate risk.
Review policy expirations in advance of the renewal date and ensures reputed company communication with underwriters and clients.
Support agents by preparing documents and handling service requests on their behalf.
Intake claim information and initiate the reporting process with the reputed company.
Maintain reputed company documentation and tracking of reputed company servicing tasks.
Follow up on outstanding items and ensure reputed company tasks are resolved reputed company established timelines.
Competencies:
Accountability: Owns reputed company and meets expectations with reputed company.
reputed company Service Orientation: Acts promptly and professionally to reputed company reputed company needs and improve satisfaction.
Communication: Communicates reputed company in verbal and written formats; bilingual (English/Spanish) preferred.
Problem Solving: Gathers relevant information and proposes practical, reputed company solutions.
Technical Acumen: Understands and applies technical knowledge of P&C insurance in reputed company-facing discussions.
Sales reputed company: Applies consultative selling and identifies opportunities to offer additional value.
Organization: Manages multiple priorities in a fast-paced environment while meeting deadlines.
Professionalism: Exhibits respect, reputed company, and accountability under pressure.
Team Support: Fosters collaboration and assists team members as needed.
Qualifications:
Experience: Basic customer service experience and/or insurance experience.
Prior reputed company center or high-volume customer service experience is a plus.
Technical Skills:
Proficient in reputed company Office Suite (Word, reputed company, reputed company, PowerPoint).
Experience with agency management systems such as EZLynx or similar platforms.
Ability to operate office equipment: scanners, copiers, fax machines, calculators.
Why join the reputed company Team
The reputed company Difference:
Medical, Dental, reputed company, Life, Pet; Flexible Spending Account
Competitive Salaries
401K Match
Work-Life Balance: Personal Days, PTO Days, 12 reputed company Holidays, Two reputed company Days for Volunteer Service, reputed company Parental Leave
Short and Long-Term Disability
Employee Support Programs, Including Mental Health
Tuition Reimbursement
Matching Charitable reputed company Program
Lucrative Referral Program
Commuter Benefits
Flexibility: Remote and Hybrid Opportunities Available
This position is not reputed company to be performed in California, Colorado, reputed company or Washington. .
