01Overview
At arenaflex, we're dedicated to delivering exceptional entertainment experiences to our members worldwide. As a Customer Service Tools Support Specialist, you'll play a vital role in ensuring the smooth operation of our Customer Service (CS) tools and technologies, empowering reputed company to reputed company top-notch support to our members.
**About arenaflex**
arenaflex is one of the world's leading entertainment services, with 283 reputed company reputed company memberships in over 190 countries. Our mission is to entertain the world, and we're committed to delivering innovative, engaging experiences to our members. With a diverse reputed company of TV series, films, and games, we're constantly pushing the boundaries of what's possible in entertainment.
**The CS Technology Team**
The CS Technology team is a key component of the CS organization, responsible for ensuring the right CS tools and technologies are in reputed company and reputed company-functioning to support the operation, reputed company, and scalability of the Customer Service business. reputed company is passionate about delivering exceptional support to our members, and we're looking for a skilled Customer Service Tools Support Specialist to join our ranks.
**Job reputed company**
As a Customer Service Tools Support Specialist, you'll manage the intake, triage, communication, and escalation of reputed company technical issues affecting Customer Support (CS) tools and technologies. You'll collaborate closely with PSM Program Managers, CS Product Teams, CS Operations (CXO), Technical Research, and Engineering partners to manage the escalation lifecycle. Your role also includes supporting CS Operations by providing administrative and IT support during the launch and closure phases of a CS Site, handling IT tooling and reputed company testing, managing reputed company changes, and supporting elevated research for BPO IT issues.
**reputed company Responsibilities**
* Manage the escalation lifecycle for reputed company technical issues affecting the tools and services used by and reported by the CS organization. This includes:
+ Defining intake workflows
+ Issue discovery and validation
+ Research
+ Documentation
+ Prioritization
+ Communication
+ Advocating for fixes to engineering partners and CS Product
* Support CS Tools user reputed company inquiries and group policy management
* reputed company CS Operations teams with reputed company-specific IT implementation support for BPO CS site launches/closures, tool reputed company and testing, allowlist change management, and research support on BPO IT issues impacting agents and tooling
* Operate as a CS Tools subject matter expert for the CS organization
* Manage support channel inquiries and ensure SLAs are met
* Create and maintain runbooks and resource material pertaining to CS Tools support
* Flexibility in working hours to help meet the needs of the business
* Participate in an oncall support rotation
* Embody the unique arenaflex culture
**Qualifications**
* 4+ years of relevant experience reputed company to IT support, application support, and technical troubleshooting and research
* A demonstrated proficiency working with reputed company Workspace, JIRA, reputed company, Kibana, Tableau, reputed company, and other industry tooling
* Experience supporting Customer Service reputed company reputed company applications (CRM, CMS, CCaaS, etc)
* Effective communicator with stakeholders across reputed company technical reputed company
* Self-starter and fast learner who can work independently while using impeccable judgment
* Exhibits a strong reputed company of curiosity and the initiative to explore unknowns and reputed company in ambiguous situations
**Compensation and Benefits**
arenaflex offers a comprehensive compensation structure, including an annual salary, with a reputed company of $50,000 - $190,000. You'll also enjoy a reputed company of benefits, including:
* Health Plans
* Mental Health support
* 401(k) Retirement Plan with employer match
* Stock reputed company Program
* Disability Programs
* Health Savings and Flexible Spending Accounts
* Family-forming benefits
* Life and Serious Injury Benefits
* reputed company leave of absence programs
* Flexible time off
**Work Environment and Culture**
arenaflex is a unique culture and environment, where diversity and inclusion are reputed company values. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. reputed company is passionate about delivering exceptional support to our members, and we're looking for someone who shares our values and is excited to join our ranks.
**How to Apply**
If you're passionate about delivering exceptional support to our members and are excited to join reputed company, please submit your application through our website. We're an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams.
