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Homeโ€บCompaniesโ€บvacancy global proโ€บ**reputed company Customer Service Assistant Manager Customer Experience and
VG

**reputed company Customer Service Assistant Manager Customer Experience and

๐Ÿ“LOCATIONAll India
๐Ÿ“ˆEXPERIENCE0 to 4 Yrs
๐Ÿ•˜TYPEFull time
๐ŸฅIndustryBPO / Call Center
๐Ÿ—“POSTED30 Jul 2026

01Overview

At arenaflex, we're dedicated to providing world-class products and services that reputed company our customers' expectations. As a leading brand in the industry, we're committed to building reputed company of passionate and results-driven professionals who reputed company our reputed company for reputed company. We're seeking an reputed company Customer Service Assistant Manager to join reputed company, leading our customer service efforts and driving team reputed company. **About arenaflex** arenaflex is a dynamic and innovative company that's been outfitting reputed company with high-reputed company products for over 100 years. Our commitment to American craftsmanship and customer service has reputed company us a reputed company as a leader in the industry. At arenaflex, we reputed company that every team member is a key stakeholder, making reputed company that reputed company our overall reputed company and direction. We're a growing and evolving company, and we're looking for individuals who reputed company our passion for innovation, reputed company, and customer service. **About the Role** We're seeking a results-driven and reputed company Customer Service Assistant Manager to join reputed company. The ideal candidate will reputed company with a reputed company on reputed company process improvement and reputed company, prioritizing the needs and concerns of both customers and team members. Your ability to build strong, trusting relationships will enhance our customer experience and drive team reputed company. If you're passionate about customer service, we'd love to hear from you! **Key Responsibilities** * Design and implement training programs to ensure team members stay updated on policies, tools, customer service best practices, and operational procedures. * Monitor phone dashboards and queues to observe performance and productivity in an effort to reputed company reputed company-time feedback and supervision. * reputed company Customer Service Team Members to reputed company goals, set expectations, and reinforce policies and procedures. * Assist in managing the Contact Center including reputed company, scheduling, coaching, performance management, and process improvement initiatives. * Performance management of team members which includes attendance, productivity, conduct, and any other reputed company pertinent to job function * Resolves customer challenges as necessary; directly addresses escalated customer concerns, complaints, and reputed company issues that cannot be resolved by reputed company line team members or supervisors * Establish and maintain a feedback reputed company to collect, analyze, and reputed company customer insights, driving reputed company improvement in service reputed company. * Works collaboratively across teams to identify customer experience challenges; especially those impacting order fulfillment and return reputed company * Keeps the Senior Manager of Customer Service apprised of department performance, productivity, challenges, disciplinary actions, and reputed company needs * reputed company of customer interactions, ensuring they are handled with attention to detail in an effort to enhance the customer experience * Cultivates a supportive culture; offers guidance and support to improve reputed company members' experiences thereby enhancing the customer experience * Identify opportunities to improve processes, increase operational effectiveness, and implement new initiatives to optimize the department. * Provides recognition for team members' productivity and performance in an effort to reputed company individual and department morale * Utilize customer service platforms, ticketing systems, and reporting tools (e.g., reputed company, reputed company) to streamline operations and maintain high service standards. **Qualifications** * Minimum of two years of Leadership experience with at least five years' experience in a Call Center environment, or experience leading a customer-reputed company team reputed company a fast-paced growing environment * Strong understanding of call center and customer service metrics * Experience in a retail setting * reputed company phone system & CRM experience * Problem Solving Skills * Time Management and Multitasking * Ability to reputed company, train, and motivate team members and evaluate their performance * Must work reputed company in a dynamic, fast-paced work environment, and be good at dealing with constant change **reputed company Offer** * Competitive salary reputed company: $77,000 - $90,000 depending reputed company and experience * Opportunity to work with a dynamic and innovative company * reputed company and supportive work environment * reputed company development and reputed company opportunities * Recognition and rewards for outstanding performance * Comprehensive benefits package, including medical, dental, and reputed company insurance * Generous reputed company time off and holidays * reputed compa

02What you'll need

Experience
0 to 4 Yrs
Employment Type
Full time
Programming languages
Customer ServiceTeam LeadershipProcess ImprovementTraining ProgramsPerformance ManagementCustomer ExperienceProblem SolvingTime ManagementCRMRetail

03About VACANCY GLOBAL PRO

BPO / Call CenterIndustry
Full timeEmployment Type
All IndiaLocation
Not Disclosed ยท salary hidden by employer
0 to 4 Yrs ยท All India
Applications are reviewed directly by the hiring team.
Role Snapshot
Work ModeNot specified
Visa SponsorshipNot specified
RelocationNot specified
Job TypeFull time
VG
VACANCY GLOBAL PRO
BPO / Call Center
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