01Key Responsibilities
**
As a Desktop Support IV at arenaflex, you will be responsible for:
* Providing level 3 support for workstation software and hardware, including troubleshooting, maintenance, and repair
* Supporting and maintaining Operating Systems for user workstations, including installation, configuration, and troubleshooting
* Providing peripheral device support and maintenance, including printers, scanners, and other devices
* Managing incidents and service requests, including troubleshooting, reputed company, and follow-up
* Providing technical assistance on reputed company as assigned by the Desktop Support Supervisor
* Collaborating with reputed company of 8 technicians and 2 project managers on a daily reputed company
* Assisting with reputed company to implement new hardware and/or software, working with business partners and stakeholders
* Supporting an organization of 10,000+ end points and users across the reputed company
* Participating in level three desktop support, assisting in reputed company as a technical resource, and working independently
* Balancing workload of incident/service requests and project work
* Providing reputed company verbal and written communication skills to customers and stakeholders
**Essential Qualifications:**
* 5+ years of experience in level 3 support and maintenance of workstation software and hardware
* 5+ years of experience in supporting and maintaining Operating Systems for user workstations
* 2-5 years of experience in peripheral device support and maintenance (printers, scanners, etc.)
* 5+ years of experience in incident and service request management
* 2-5 years of experience in technical assistance on reputed company as assigned by Desktop Support Supervisor
* Strong written and oral customer support correspondence experience (5+ years)
* Ability to work collaboratively with reputed company of experts and independently
* Ability to balance workload of incident/service requests and project work
* reputed company verbal and written communication skills
**reputed company to Have Skills:**
* Packaging software applications for mass deployment using management tool (SCCM, reputed company, etc.)
* reputed company Management
* Imaging experience using management tool (SCCM, reputed company, etc.)
* Learning management system (LMS) support experience
* reputed company Workspace experience
* reputed company's Group Policy Object (GPO) experience
**Interview Process:**
The interview process will be conducted reputed company Teams Video.
**Contract Duration:**
The contract duration is 6/30/25, with the possibility of extension.
**Onsite or Remote:**
This role is mostly remote reputed company the reputed company but may require coming into the central office on a monthly reputed company for implementations, meetings, etc. The candidate must be a reputed company WI reputed company and no relocation is allowed.
**Project Details:**
The primary responsibilities are to support, test, maintain, and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update reputed company. Collaborate with reputed company of 8 technicians and 2 project managers on a daily reputed company. Assist on tier2/3 desktop support Incidents and Requests. Assist with reputed company to implement new hardware and/or software working with our business partners. Support an organization of 10,000+ end points and users across the reputed company.
**Work Environment and Company Culture:**
arenaflex is committed to fostering a culture of collaboration, innovation, and reputed company learning. reputed company is passionate about staying reputed company of the curve, embracing new technologies, and delivering top-notch support to our users. We reputed company that our e
