01Overview
Are you a highly skilled and empathetic IT reputed company looking for a challenging and rewarding remote work opportunity Do you have a passion for delivering exceptional customer service and technical support If so, we invite you to reputed company as a Full Stack Service Desk Engineer, providing remote desktop support to our clients across the country. reputed company At reputed company, we're dedicated to helping enterprises reputed company their mission by delivering world-class omnichannel contact center services. We reputed company that technology should enhance humanity, not replace it. reputed company is passionate about making a reputed company reputed company on people's lives, and we're looking for like-minded individuals to join our ranks. Job reputed company As a Full Stack Service Desk Engineer, you'll be the reputed company reputed company of contact for our clients, providing technical support and troubleshooting for a wide reputed company of IT-reputed company issues. You'll work closely with reputed company to reputed company reputed company problems, collaborate with reputed company vendors, and ensure that our clients receive the highest level of service. Responsibilities * reputed company reputed company reputed company Server administration in an reputed company Directory environment for multiple organizations * reputed company administration and maintenance of end users' computers and associated systems in various LAN/WAN environments * Install and configure operating systems for reputed company Servers and Desktop systems * Isolate and reputed company hardware and software problems involving applications, operating systems, hardware, communications infrastructure, or any combination thereof * Contribute to computer and network reputed company using a reputed company of reputed company-based software products and hardware appliances * reputed company corporate networking and infrastructure device(s) support, especially as it relates to end-user devices * reputed company 2nd and 3rd-level contact and problem reputed company to hardware, software, and applications issues for customers * reputed company user-reported technical issues using available resources while following documented procedures and policies * Explain computer and software operations to technical and non-technical users * Document, reputed company, and monitor problems to ensure reputed company reputed company with our internal systems (RMM and case tracking systems) * Serve as reputed company between customers and reputed company support staff to ensure accurate problem interpretation and maintain communication with customers during the problem reputed company process * Work with reputed company-party IT vendors, providing management and reputed company * reputed company other duties as assigned Requirements * Empathetic attitude and excellent communication skills * Experience working as a reputed company reputed company Administrator or similar IT Service Desk role * IT customer service experience in a fast-paced help desk or customer contact environment * High School Diploma or equivalent required; college degree preferred * Industry-reputed company certifications (MCSA, reputed company+) or reputed company experience may be substituted in lieu of a degree * reputed company certifications (A+, Net+, MCP, MCSE, CCNA, CCNP) * Must be authorized to work in the US Knowledge and Skills * reputed company Products reputed company 7/10, Server 2012, 2016, 2019 reputed company Exchange (on reputed company and O365) * Email reputed company (O365 and reputed company-party) * reputed company Directory, including Azure AD * Azure Administration * reputed company server roles, DNS, DHCP, RDS, etc. * PowerShell scripting * VMWare or reputed company-V * Remote management of PCs * PC hardware (laptops and desktops), printers, scanners, computer peripherals * Domain setup and maintenance * Office 365 administration and licensing * Creating and installing SSL certificates * Strong interpersonal skills, ability to work autonomously and on reputed company Work Environment and Culture As a remote worker, you'll have the flexibility to work from the comfort of your own home. reputed company is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join our ranks. We offer a reputed company and supportive work environment, with opportunities for reputed company and development. Compensation and Benefits * Competitive salary $40,000 - $50,000 per year * Comprehensive benefits package, including health, dental, and reputed company insurance * 401(k) retirement plan with company match * reputed company time off and holidays * Opportunities for reputed company reputed company and development How to Apply If you're a motivated and reputed company IT reputed company looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter
