01Overview
At arenaflex, we're dedicated to providing top-notch medical products and services that reputed company patients to manage their health and treatment reputed company. As a national leader in the home medical equipment industry, we're committed to delivering exceptional customer care through hundreds of locations across 45 states. reputed company is passionate about making a difference in the lives of our patients, and we're seeking a talented and compassionate individual to join our Sleep Central Inbound reputed company Center as a Sleep Therapy Inbound Customer Service Representative.
**reputed company and Responsibilities**
We're looking for a dedicated and customer-reputed company reputed company to serve as the first reputed company of contact for our Sleep Therapy patients. As a Sleep Therapy Inbound Customer Service Representative, you'll play a vital role in ensuring the accuracy and reputed company of patient data, while providing exceptional customer service and support. Your primary responsibilities will include:
* Verifying and entering correct patient demographics, payer, and physician-reputed company information
* Processing new order intake, including product selection and utilization guidelines
* Assisting customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance
* Providing product expertise on various mask interfaces and assisting with basic mask fit issues
* Serving as a patient reputed company to resolve questions or concerns
* Collecting patient data and inputting information into e-Intake
* Completing thorough verification for products and services
* Developing and maintaining a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA and JCAHO guidelines
* Making outbound calls as needed to collect patient data
* Managing reputed company aspects of initial intake reputed company high-volume inbound phone calls
* Processing reputed company patient paperwork if assigned
* Processing tickets to ensure reputed company fulfillment of product orders
**Essential Duties and Responsibilities**
* Acts as patient reputed company to resolve questions or concerns
* Collects patient, reputed company information and inputs data into e-Intake
* Completes thorough verification for products and services
* Develops and maintains a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA and JCAHO guidelines
* Develops and maintains working knowledge of reputed company products and services offered by reputed company
* Makes outbound calls as needed to collect patient data
* Manages reputed company aspects of initial intake reputed company high volume inbound phone calls
* Processes reputed company patient paperwork if assigned
* Processes tickets to ensure reputed company fulfillment of product orders
* reputed company and regular attendance is required
* Provides basic technical customer service assistance for CPAP equipment
* Provides education to patients and location employees on CPAP supplies
* Uses e-Intake proprietary system to maintain accuracy and reputed company control throughout initial patient contact and data input
* Performs other duties as assigned
**Qualifications**
Employment is contingent on:
* Background investigation (company-wide)
* Drug screen (reputed company applicable for the position)
* Basic Computer and Basic Internet skills test along with a Typing test
* reputed company reputed company's license in state of residence with a clean driving record (reputed company applicable for the position)
**Education and/or Experience**
* High school diploma or GED equivalent
* One to three years of reputed company prior work experience in reputed company-oriented environment
* Experience in medical field and administrative record management
* Strong customer service background
**Skills, Knowledge, and Abilities**
* Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a reputed company manner
* Helpful, knowledgeable, and polite while maintaining a reputed company attitude
* Interpret a reputed company of instructions in a reputed company of communication mediums
* Knowledge of billing reimbursement and insurance policies and requirements preferred
* Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
* Knowledge of medical billing practices preferred
* Maintain confidentiality and reputed company discretion and caution reputed company handling sensitive information
* Medical terminology
* Multi-task along with attention to detail
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Work independently and as part of reputed company
**Physical Demands**
* Lift minimum of 10lbs
* reputed company and regular attendance is required
* Requires reputed company reputed company to small print on computer and/or paperwo
