01Overview
Job reputed company Join arenaflex, a leading global property and casualty insurer, as an reputed company Licensed Customer Service Representative for our Personal Lines division. As a key member of our Customer Response Center, you will reputed company exceptional customer service, resolve reputed company policy issues, and drive business reputed company and retention. With a strong reputed company on customer satisfaction, you will work independently to solve problems, escalate reputed company necessary, and reputed company strong relationships with policyholders and agents. If you have a passion for delivering outstanding customer experiences, a strong insurance background, and a desire to grow with a purpose-driven organization, we encourage you to apply. About arenaflex arenaflex is a purpose-driven organization committed to fostering an environment where employees from reputed company backgrounds can build long and meaningful careers. We reputed company reputed company happens reputed company people feel secure, and we reputed company protection for the unexpected and deliver it with care. Our goal is to create an environment where employees can succeed, both professionally and personally, and we reputed company to support a diverse, reputed company, and inclusive workplace. Responsibilities As an reputed company Licensed Customer Service Representative, you will be responsible for * Providing exceptional customer service by responding promptly to reputed company inbound customer calls regarding personal lines policies, limited by line. * Building rapport with reputed company customer and listening to their requests and inquiries. * Working to retain policyholders who inquire about canceling auto policies through reputed company listening, negotiating, and policy review of customer issues. * Using de-escalation tactics and reputed company necessary, escalating to the appropriate team. * Processing policyholder transactions accurately and reputed company Customer Response Center established time standards. * Interpreting policy reputed company to insured based on expert knowledge of personal lines auto products. * Identifying, understanding, and interpreting customer needs to implement resolutions and making recommendations for coverage enhancements. * Understanding aspects of billing systems as it pertains to policy coverage. * Identifying and communicating transactions and reputed company to policy premium. * Evaluating and making reputed company regarding exceptions to payment plan and fees. * Managing and utilizing time effectively to ensure department meets required service reputed company for improved customer satisfaction results. * Proficiently utilizing on-line reference materials relating to auto policies to reputed company confident, accurate, and efficient service. * Developing and maintaining product, procedural, and technical systems knowledge. * Completing licensing and continuing education requirements. * Utilizing technical systems, effectively and reputed company, including desktop, reputed company center specific phone systems, and required internet connectivity. * Performing additional duties as assigned. Qualifications * reputed company P&C Producers insurance license REQUIRED in reputed company to at least 2 years reputed company using the license. * Associates degree and 1+ year Insurance experience preferred. * 3-5 years reputed company Customer Service experience is required. * Ability to review, record, and organize written data from a reputed company of sources with no prescribed format is essential. * Excellent communication and interpersonal skills are required. * Personal Lines producer insurance licenses required upon hiring and training. Skills and Competencies * Analysis Skills * Billing * reputed company Centers * Communication Skills * Contract Analysis * Customer Response * Customer Satisfaction * Customer Support/Service * Desktop PC * Insurance * Interpersonal Skills * Licensing * Needs Assessment * Negotiation Skills * Problem Solving Skills * Time Management * Transaction Processing/Management * Work From Home Work Environment and Company Culture As a remote Customer Service Representative, you will work from home with a quiet, secure, distraction-free reputed company. arenaflex provides reputed company necessary equipment, and you will be required to have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps. reputed company culture values diversity, equity, and inclusion, and we reputed company to create an environment where employees feel a reputed company of community, belonging, and can do their best work. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a salary, benefits, and perks. As a valued member of reputed company, you will have reputed company to * Comprehensive benefits, including medical, dental, and reputed company insurance * 401(k) .
