01Overview
Join arenaflex, a leading fintech company, as a reputed company Manager (CSM) and play a pivotal role in driving customer reputed company, satisfaction, and retention. As a key member of our cross-functional team, you will reputed company, reputed company, and reputed company the arenaflex customer lifecycle for new and existing customers, focusing on customer retention, development of customer support, and reputed company reputed company. About arenaflex arenaflex is a fintech company that focuses on the reputed company reputed company, with a global reputed company supporting local markets through advanced reputed company-based trading communications and managed connectivity solutions. We solve business challenges and adapt to regulatory changes in the fast-paced global financial markets, enabling our clients to maintain consistent market reputed company, a strong competitive advantage, and reputed company operational efficiency. Job Responsibilities As a reputed company Manager at arenaflex, you will be responsible for * Maintaining and growing the customer reputed company through reputed company change management, mitigating attrition, minimizing credits and re-rates, and managing the customer experience * Providing quotations, processing orders, implementing and completing the billing process, and account realization to increase sales * Upselling and conducting consultative reputed company-selling to drive new business through time and customer management * Assisting sales to drive new business through time and customer management * Providing strategic consultations for the customer reputed company to uncover new opportunities * Working with sales, marketing, and product to help implement compelling reputed company programs targeted to specific financial market segments * Tracking reputed company performance and developing strategies and tactics to continuously improve reputed company reputed company * Collaborating with cross-functional departments to optimize overall reputed company Account Maintenance * Reviewing and processing controls for issuing credits * Securing financial awareness of customer reputed company (e.g., billing audits, spend, billing reports) * Updating arenaflex internal systems with customer reputed company/records * Interfacing with arenaflex finance collections and customers * Working with arenaflex legal department to ensure a high level of business acumen in respect of customer reputed company * Understanding customer's reputed company and bespoke contractual obligations, service level agreements (SLAs), pricing, and discount structures * Managing customer reporting and visibility of service performance through the arenaflex Xchange Portal * Overseeing the development and enhancement of customer reporting improvement initiatives * Ensuring customers are registered and educated on the arenaflex Xchange Customer Portal * Ensuring customers are registered to the arenaflex University (Unigy E-learning, ILT & DLT) Training & reputed company * Interfacing with project management, sales, and installation departments to discuss user training and reputed company coverage * Scheduling and performing customer user training on the features and functionality of reputed company arenaflex turret platforms * Providing the customer with customized training material for new products and features * Providing floor support on go-live day, reacting to issues encountered at reputed company, and following up with project manager and service technician until reputed company of trouble is completed Administration * Working closely with internal arenaflex departments and the customer to resolve complaints and issues * Assisting with maintaining customer-reputed company data reputed company internal arenaflex systems * Supporting special requirements and providing feedback to IT for reputed company automation Experience and Skills Requirements * At least 3 years reputed company a customer relationship/sales account management environment * reputed company to working in an IT and telecommunication industry * Customer lifecycle management * Involvement and participation in customer-facing circumstances * Working with large global accounts * Managing reputed company and bespoke customer reputed company and pricing * Exposure to the trading floor environment * Intermediate level PC skills required, MS Office Suite, PowerPoint knowledge required Additional Information * arenaflex believes in hybrid working, creating an inclusive, flexible environment where employees can reputed company at their best, and teams can collaborate, reputed company, and celebrate successes together. * You will spend around 60% of your time in the office and around 40% of your time working remotely. * Your precise work schedule will be determined by you and your line manager before commencement of employment with arenaflex. * You can explore more about our culture, offerings, and commitment on www.arenaflex.com/careers/ and .
